Emotional Labour Essay
1. According to Bryman (2004), emotional labour is regarded as situation in the workplace where workers are required to shows certain emotion as a part of their job.
Bryman (2004, p.103) describes the developing trend of presuming work as a performance, where workplace is seen as stage for performance, while workers are the actors on the stage. He states that workers’ performance that is presented to the customers is vital as it is memorable to customers. Bryman (2004, p.103) emphasizes that emotional labour is capable of creating performative labour. In emotional labour, workers manage their inner feeling to display facial and bodily expression (Bryman, 2004, p.104). He suggests that the emotion shown can be positive or negative depends …show more content…
Emotional labor as a potential of job stress. In: S.L. Sauter and L.R. Murphy, eds. n.d. Organizational risk factors for job stress. Washington, DC: American Psychological Association, pp.371-381.
Albrecht, K. and Zemke, R., 1985. Service America! Doing business in the new economy. Homewood, IL: Dow Jones-Irwin.
Ashforth, B.E. and Humphrey, R.H., 1993. Emotional labour in service role: The influence of identity. Academy of Management Review, 18(1), pp.88-115.
Bryman, A., 2004. Disneyization of Society. [e-book] London: SAGE Publication Ltd. Available through: Tun Hussein Onn Library website [Accessed 16 August 2012].
Fay, C.L., 2011. Gender differences in emotional labour. Ph.D. The University of Texas at Arlington. Available at: [Accessed 24 October 2012].
Grandey, A.A., 2000. Emotional Regulation in the Workplace: A New Way to Conceptualize Emotional Labor. Journal of Occupational Health Psychology, [e-journal] 5(1), pp. 95-110. Available through: Penn State website [Accessed 23 October 2012].
Henderson, A., 2001. Emotional labor and nursing: an under-appreciated aspect of caring work. Nursing Inquiry, [e-journal] 8(2). Available through: Nursing Network on Violence Against Women, International [Accessed 20 October
Bryman (2004, p.103) describes the developing trend of presuming work as a performance, where workplace is seen as stage for performance, while workers are the actors on the stage. He states that workers’ performance that is presented to the customers is vital as it is memorable to customers. Bryman (2004, p.103) emphasizes that emotional labour is capable of creating performative labour. In emotional labour, workers manage their inner feeling to display facial and bodily expression (Bryman, 2004, p.104). He suggests that the emotion shown can be positive or negative depends …show more content…
Emotional labor as a potential of job stress. In: S.L. Sauter and L.R. Murphy, eds. n.d. Organizational risk factors for job stress. Washington, DC: American Psychological Association, pp.371-381.
Albrecht, K. and Zemke, R., 1985. Service America! Doing business in the new economy. Homewood, IL: Dow Jones-Irwin.
Ashforth, B.E. and Humphrey, R.H., 1993. Emotional labour in service role: The influence of identity. Academy of Management Review, 18(1), pp.88-115.
Bryman, A., 2004. Disneyization of Society. [e-book] London: SAGE Publication Ltd. Available through: Tun Hussein Onn Library website [Accessed 16 August 2012].
Fay, C.L., 2011. Gender differences in emotional labour. Ph.D. The University of Texas at Arlington. Available at: [Accessed 24 October 2012].
Grandey, A.A., 2000. Emotional Regulation in the Workplace: A New Way to Conceptualize Emotional Labor. Journal of Occupational Health Psychology, [e-journal] 5(1), pp. 95-110. Available through: Penn State website [Accessed 23 October 2012].
Henderson, A., 2001. Emotional labor and nursing: an under-appreciated aspect of caring work. Nursing Inquiry, [e-journal] 8(2). Available through: Nursing Network on Violence Against Women, International [Accessed 20 October