Employee Performance

Text Version

A Handbook for Measuring
Employee
Performance
ALIGNING EMPLOYEE

PERFORMANCE PLANS WITH

ORGANIZATIONAL GOALS

Workforce Compensation and Performance Service
Performance Management and Incentive Awards Division

s

PMD–013 s September 2001

table of contents
FOREWORD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

contents

CHAPTER 1
PERFORMANCE MANAGEMENT: BACKGROUND
AND CONTEXT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Employee Performance Plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

CHAPTER 2
DISTINGUISHING ACTIVITIES
FROM ACCOMPLISHMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
The Beekeepers and Their Bees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

17
Categories of Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using Balanced Measures

.................................................

CHAPTER 3
DEVELOPING EMPLOYEE PERFORMANCE PLANS . . . . . . . . . . . . . . . . . . . . 20
25
Step 2: Determine Work Unit Accomplishments . . . . . . . . . . . . . . . . . . . . . . . . 28
Method A: Goal Cascading Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Method B: Customer-Focused Method. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Method C: Work Flow Charting Method . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Step 1: Look at the Overall Picture

.......................................

Step 3: Determine Individual Accomplishments
That Support Work Unit Goals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Step 4: Convert Expected Accomplishments
Into Performance