The success of any organization is dependent upon the effectiveness of its management, coupled with the effectiveness of management styles utilized to motivate and enhance employee performance. Thus satisfaction of employees is imperative to the success of any business. A high rate of employee contentment is directly related to a lower turnover rate and higher productivity. Thus, keeping employees’ satisfied with their jobs should be a top priority of every employer.
There are numerous reasons as to why employees can become discouraged with their jobs and perform poorly or resign. This can include limited opportunity for growth, lack of recognition, high levels of stress or lack of communication within the company. Therefore the management should actively seek to improve these factors if they hope to lower their turnover rate and improve productivity.
The following report attempts to evaluate a real-life case of an individual employed in the apparel sector, whose level of job satisfaction has diminished drastically owing to various management issues at the work place and attempts to draw conclusions and suggest managerial implications in dealing with similar situations.
1.1 Background of the Issue
Roshan’s Predicament: A case of low job satisfaction: Roshan de Silva is 34 years old and is currently employed at a leading garment factory in Biyagama as an Assistant Production Supervisor. He joined the company in 2003 as a Junior Production Executive, following graduation from the University of Colombo with a Bachelors Degree in Physical Sciences. He worked his way through the years proving himself as a capable and responsible employee. His sheer dedication and commitment won him the ‘employee-of-the-year’ award in 2005 and was subsequently promoted to the positions of Senior Production Executive in 2006 and Assistant Production Supervisor in 2009.
His job involves assisting the Supervisor in planning, directing and coordinating work
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