For use in Apprenticeships for Contact Centres, IT User, IT Services and Development and Communication Technology (Telecoms)
Document prepared by: Ben Sweetman
Contact: 1 Castle Lane, London, SW1E 6DR Tel: 0207 963 8920 E-mail: ben.sweetman@e-skills.com
Version: 2.0
Date created: 16 July 2005 Last updated: 16 August 2005 (format only)
Information about Employment Rights and Responsibilities
ERR is a compulsory part of all Apprenticeship programmes to show that the Apprentice has had a full induction to the company or training programme, and are aware of those right and responsibilities that are essential in the workplace. Apprentices may be in the first job or be experienced in their role or industry, but this does not affect their ability to cover the knowledge required.
How should it be delivered?
The ERR knowledge has been presented in a similar format as the NOS and NVQ units so that it has the same flexibility as the NVQ. There are a number of evidence sources for ERR and these can include: • Referencing evidence showing knowledge of the in-house company induction against the ERR requirements (e.g. Copies of induction handbook, with explanation from the apprentice where necessary) • Collecting a portfolio of evidence, integrated with NVQ and Key Skills portfolios to prove knowledge. • Some technical certificates include an externally tested ERR module, which will cover the ERR.
How much evidence should I provide?
We advise that the Apprentice should provide evidence showing their understanding of the company procedures and how these relate to the laws and regulations. However, the Apprentice should not be expected to provide large paper documents regarding any parts of legislation; we, therefore, suggest that evidence (e.g. company procedures, websites etc.) should be sign-posted wherever possible and practical.
What is included in this document?
The