Eng221 Workplace Communication Comparison

University of Phoenix Material

Workplace Communication Comparison

Complete the following matrix. For each communication method, list its purpose in the workplace, whether it is a technical or expository form of written communication, and why you classified it as such.

|Written communication method |Purpose in the workplace|Technical or expository|Why the classification was chosen |
| | |writing | |
|E-mail |Ensure that work is |Technical |It is a major component of the work |
| |accomplished on time | |environment |
|Memo |Ensure that work is |Technical |It is a major component of the work |
| |accomplished on time | |environment |
|Letter |Maintain good |Technical |It is a major component of the work |
| |customer-client | |environment |
| |relations | | |
|Manual |Keep machinery working |Technical |It is a major component of the work |
| | | |environment |
|Website |Inform the world about |Technical |It is a major component of the work |
| |your company’s products | |environment |
| |and services | | |
|Other | | | |

Answer the following questions:

• What is the most common form of written communication in your workplace or in a workplace with which you are familiar? Is expository writing or technical writing the most common form of written communication in this workplace? Who is responsible for most of the technical writing in this workplace?

The most common form of written communication in my workplace is E-mail, Text Message, and Instant Message. Technical writing is the most common form in this workplace. Team leaders is responsible of the most technical writing ion this workplace.

• What are some common issues you have seen with written communication in the workplace?

A common issue with written communication in the workplace is that all participants don’t follow all the communication rules and guide lines when I come to using language or slang.

• How can an organization benefit from well-written communication?

An organization can benefit from well-written communication in many ways. For example it allows you to maintain good customer-client relations with writing letters, and ensure that work is accomplished on time with memos and emails.

• How do written communication skills differ from verbal communication skills? What are the challenges a skilled verbal communicator might encounter when performing technical writing?