Equality and Diversity
PATRICIA ADAMS
14 Ferrand Ave
Bireley Bradford
BD4 6LD apat35@yahoo.co.uk Tel No: 01274 945849
Mob No: 07810670967
Personal Profile:
I am a hardworking individual who is organised and approachable. I am able to work within a team environment as well as on my own initiative. I have an excellent time keeping and attendance record and enjoy a challenge. I am now looking to learn new skills as well as improve upon my existing ones within the Sales environment.
Key Skills: * Able to deliver excellent customer service * Able to deal with complaints and enquiries quickly and calmly * Excellent organisational skills and able to multi-task * Strong knowledge of all Data Protection protocols
Employment History:
Oct 2001 – July 2007 A & E Publishing Ltd, Manchester Sole Trader
This was a family owned Publishing business that specialised in the production of educational journals. I had supervision and was responsible for 15 members of staff. I would monitor staff calls to ensure that our customers were getting the best standard of customer service possible. I would cold call Educational establishments to sell advertising space in our Journal and also monitor staff performance against their individual sales targets and the performance
July 1993 – Oct 2001 Fairmount Care Home, Bradford
This was a residential care home for the elderly. My duties included checking and handing over individual reports at the beginning of each night shift. I also provided care to the service users following their individual care plans. One of my tasks was to get all residents ready for bed and monitoring them during the night to make sure they were comfortable. In the morning I would help to get the service users up and out of bed helping them with their personal care. I also prepared ion food and refreshments to the service user’s specification
Training and Qualifications:
14 Ferrand Ave
Bireley Bradford
BD4 6LD apat35@yahoo.co.uk Tel No: 01274 945849
Mob No: 07810670967
Personal Profile:
I am a hardworking individual who is organised and approachable. I am able to work within a team environment as well as on my own initiative. I have an excellent time keeping and attendance record and enjoy a challenge. I am now looking to learn new skills as well as improve upon my existing ones within the Sales environment.
Key Skills: * Able to deliver excellent customer service * Able to deal with complaints and enquiries quickly and calmly * Excellent organisational skills and able to multi-task * Strong knowledge of all Data Protection protocols
Employment History:
Oct 2001 – July 2007 A & E Publishing Ltd, Manchester Sole Trader
This was a family owned Publishing business that specialised in the production of educational journals. I had supervision and was responsible for 15 members of staff. I would monitor staff calls to ensure that our customers were getting the best standard of customer service possible. I would cold call Educational establishments to sell advertising space in our Journal and also monitor staff performance against their individual sales targets and the performance
July 1993 – Oct 2001 Fairmount Care Home, Bradford
This was a residential care home for the elderly. My duties included checking and handing over individual reports at the beginning of each night shift. I also provided care to the service users following their individual care plans. One of my tasks was to get all residents ready for bed and monitoring them during the night to make sure they were comfortable. In the morning I would help to get the service users up and out of bed helping them with their personal care. I also prepared ion food and refreshments to the service user’s specification
Training and Qualifications:
References: Available on request