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Erp Systems in the Healthcare Industry

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Erp Systems in the Healthcare Industry
Enterprise Systems in the Healthcare Industry

Due Date: November 25, 2011

Table of Contents 1. Introduction: Enterprise Systems in the Healthcare Industry 3 Enterprise Resource Planning 3 Customer Relationship Management 6 Supply Chain Management 7 2. Success of ERP in the Healthcare Industry 8 3. Legacy Systems and EDI in the Healthcare Industry 10 4. ERP Vendors in the Healthcare Industry 11 5. ERP Implementations in the Healthcare Industry 16 6. Works Cited 20

Enterprise Systems in the Healthcare Industry
The healthcare industry has become one the fastest growing industries throughout the world, with annual expenditure consisting of 7.9% of the combined global GDP (Poullier, Kawabata, Hernandez, Savedoff, 2011). The rising cost of drugs and treatment, as well as the need for faster and more effective treatment has lead to the demand for Enterprise Systems in the Healthcare industry.
Enterprise Systems are large scale, integrated software packages utilizing a common database to support business processes, reporting, efficiency, as well as providing accurate information throughout an organization in real-time. Enterprise Systems can be broken down into three main categories, each with their own benefits. These categories are: Enterprise Resource Planning (ERP), Supply Chain Management (SCM), and Customer Relationship Management (CRM).

Enterprise Resource Planning
Enterprise Resource Planning systems are software used in organizations to coordinate information in every area of a business (Monk, Wagner, 2009). ERP allows companies to work horizontally “across” business functions as opposed to working vertically (Monk, Wagner, 2009). This enables different organizational units, such as accounting, finance, and human resources to work together, increasing both efficiency and quality. With all organizational units having access to a shared database, information is able to flow more quickly


Cited: "Business Benefits of CRM." Business Link. Web. 22 Nov. 2011. <http://www.businesslink.gov.uk/bdotg/action/detail?itemId=1075422939&type=RESOURCES>. Byrnes, Jonathan. "Fixing the Healthcare Supply Chain." HBS Working Knowledge - Faculty Research at Harvard Business School. 2004. Web. 23 Nov. 2011. <http://hbswk.hbs.edu/archive/4036.html>. Mutt, Nick. "ERP in Health Care Industry." ERP Software Benefits, Selection and Implementation Guide. Web. 23 Nov. 2011. <http://www.erpfacts.com/erp-in-health-industry.htm>. "Healthcare - Medical Inventory Management Systems - SmartTurn." Inventory Management Software & Systems | SmartTurn. Web. 23 Nov. 2011. <http://www.smartturn.com/industries/healthcare.jsp>. "Healthcare ERP and SCM Information Systems: Strategies and Solutions." Healthcare Information and Management Systems Society. 2007. Web. 22 Nov. 2011. <http://www.himss.org/content/files/ERP_SCM_whitepaper072707.pdf?src=enews20070808>. "Healthcare Industry CRM Software Solutions." On Demand CRM Software and CRM Systems. Web. 23 Nov. 2011. <http://www.crmforecast.com/healthcare.htm>. Monk, Ellen F., and Bret J. Wagner. Concepts in Enterprise Resource Planning. Boston, Mass: Course Technology, 2009. Print. Mutt, Nick. "ERP Software In Health Care Industry - Features and Benefits." ERP Software Selection and Implementation, Enterprise Resource Planning. Web. 23 Nov. 2011. <http://www.erpchronicle.com/erp-in-health-care-industry.htm>. Poullier, Jean-Pierre, Patricia Hernandez, Kei Kawabata, and William D. Savedoff. "Patterns of Global Health Expenditures." World Health Organization. Nov. 2002. Web. 21 Nov. 2011. <http://www.who.int/healthinfo/paper51.pdf>. Weems, Mandi. "Advantages of Automated Medical Billing Software." Helium. 22 May 2008. Web. 23 Nov. 2011. <http://www.helium.com/items/1051642-advantages-of-automated-medical-billing-software>. SAP (2011), Enterprise Management and Support in the Healthcare Industry. Retrieved from http://www.hoffmanmarcom.com/docs/mysaperp_sod_healthcare.pdf Powering Tomorrow’s Information-Driven Healthcare Today ePartnersMD. Retrieved from http://www.epartnersmd.com/docs/ePartnersMD-WRMC.pdf Sammon, D., Adam, F., (2008).Reforming Public Healthcare in the Republic of Ireland with
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