a) Conflict on human rights
Nokia has been involved in conflict-minerals which engaging in human rights abuses. For example, the conflict-minerals took place in Democratic Republic of Congo, Central of Africa in July of 2010. The illegal activities involved the extraction and trade of minerals which controlled by warlords. The head of the armed group have profited from these minerals and holding some workers and threatened with gunpoint forcing them to work for little or no pay. The minerals are used to manufacture our electronics devices such as mobile phones, computers and music players etc. The minerals ores containing tantalum; use to stores electricity in cell phones, tungsten; to creates vibrations in phones, tin; circuit boards and gold; used to coat wiring.
What should have been done is Nokia should increase the policy on conflict minerals which prohibit the human rights abuses associated with the extraction, transport or trade of minerals. This will help to regulate and Control over the direct and indirect support to non-state armed groups or security forces that involved in illegally activities such as control or tax mine sites, transport routes, trade points, or violate the system of supply chain. Nokia also need to strictly eliminate to corruption and bribery from any party by building efforts jointly in collaboration with relevant stakeholder and suppliers by develop transparent tracking and tracing systems of minerals used in its products to control in and out sourcing of minerals from the region. Further improving the quality of the due diligence system will also help to provide data by the suppliers accurately.
b) Misleading consumer
In September 2012, Nokia was charged for misleading advertisement. The video ads does not imply the product functions in ways that it does.
References: http://www.csmonitor.com/World/Africa/Africa-Monitor/2012/0209/Nokia-publishes-policy-on-African-conflict-minerals http://fstoppers.com/news/nokias-misleading-advertising-launches-internal-ethics-investigation-5348 http://www.charlesjwilliamson.com/Avoiding_False_Or_Misleading_Internet_Advertising.html