To understand the impact of innovation on strategy, processes, products and services the definition of innovation needs to be understood. Innovation is not about designing new products, innovation is about creating or delivering to customer's products or services they don't even know they want but now they must have (Harvard Business Review 2009). Innovation is the thought of a new creative method, process or idea to a service or product already in existence and that has worked well but now has been changed or modified to fulfill a different need, market or demand. The change or modification will then bring additional revenue to the organization as a result of the innovative process. Strategy refers to how the organization will obtain the ends it seeks to achieve; strategy refers to a position taken by the organization. Processes are the learning, designing and planning of the strategy. Products are the results of goods through manufacturing or a service. Services are the efforts or work by one person or group of persons who benefit another person or group of people, services are considered to be intangible (Betina, 2003).
The impact of innovation is clear when looking at how any organization reacts
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