Evaluating Technology Integration Paper

Evaluating Technology Integration Technology is difficult to define like art or politics yet one way to assess technology is information and human understanding used to produce solution to practical problems (Hamel & Prahalad, 1993; Olsen et al., 2009; University of Phoenix, 2013). Technology has the capacity to translate the skill of a practitioner into something that could not exist without it, expanding on the realm of plausible intent (Olsen et al., 2009).
There have been paradigm shifts regarding the impact of technology in the workplace as part of organizational structure, culture, behavior, strategy, etc (Heintze & Bretschneider, 2000; Lee, Chun Hung & Chadha, 1995; Peyman et al., 2011; Radovanovic & Savic, 2013).
E-mails, phone calls, and current knowledge management platforms were no longer efficient for enhancing and improving performance or service provision. Rapid growth was not only an external factor but also an internal factor as changes to organizational structure were required. Behan (as cited in Peyman et al., 2011), suggests “… it is necessary that we create structures which are able to process such information rapidly and correctly, and provide useful information for achieving the organizations ' goals” (p. 99). In response to rapid growth, in 2010 SCO created a knowledge management platform specifically for B2H: Gateway to Success
Foundation building is the absorption of lower processes into higher processes as described in vertical integration. Innovation involves how processes are set up to meet the needs of information technology within an organization, for example, modifying a known process and tailoring it for specific needs (Sharma & Sharma, 2010); similar to strategic human resources management (Kar, 2012). Sharma and Sharma suggest automation is more than processes but also the automatic integration of processes as well and can increase discipline while reinforcing commitment to documentation procedures (p. 150). Based on the dimensions of integration, SCO uses a vertical integration with foundation building because technological integration is based on existing technology and is dependent on input from employees at lower-levels or subsection to consolidate an overall evaluation of the program and