Preview

Evaluation of E-Government Services in Bahrain‏

Powerful Essays
Open Document
Open Document
19915 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Evaluation of E-Government Services in Bahrain‏
Evaluation of E-GOVERNMENT SERVICES in bahrain

BY
ALI ABDULJALIL ABBAS ALZAKI

Project Paper Submitted in Partial Fulfillment of the Requirement for the Degree of Master of
Information Technology

SUPERVISED BY
Prof. Dr. SIDDEEQ AMEEN

Open University Malaysia
June 2009
Evaluation of E-GOVERNMENT SERVICES

in bahrain

BY
ALI ABDULJALIL ABBAS ALZAKI

Project Paper Submitted in Partial Fulfillment of the Requirement for the Degree of Master of Information Technology

SUPERVISED BY

Prof. Dr. SIDDEEQ AMEEN

Open University Malaysia

June 2009

Abstract

This is a study about e-government services provided by Bahrain government. The purpose of this study is improving the efficiency and effectiveness of e-government services in Bahrain. The objectives of the study are: 1. To determine citizens' expectations regarding e-government services in Bahrain. 2. To improve Bahrain’s e-government services which are provided mainly via e-government portal (www.e.gov.bh). 3. To determine and enhance the security services that can be used to secure e-government services.
The instrument that used in the study is a questionnaire. The sample of the study involves 421 citizens who have been selected randomly and it includes both male and females , various ages and different educational levels. According to the survey result, about 48% of the respondents who use e-government services are in the age group “18-27” and there is a negative relationship between respondents’ ages and e-government usage. As people getting older, their usage of e-government services decrease. The study showed that most citizens(75%) do not use e-government services regularly. Most of them have used e–government for the service “Smart Card appointment” but the service that is used most frequently is “Graduates exam results”. The study shows that the common issue requiring more attention is the general lack of knowledge of

You May Also Find These Documents Helpful

  • Good Essays

    33 C9Omputing

    • 730 Words
    • 3 Pages

    In this assignment I will be describing how the government supports the development of e-business which I will be doing in the subsequent paragraph…

    • 730 Words
    • 3 Pages
    Good Essays
  • Satisfactory Essays

    Application Software

    • 425 Words
    • 2 Pages

    This paper was prepared for Managing Information Systems, Course ID: MT3500/CI3510, taught by Dr. Kim Eastern…

    • 425 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    According to the U.S. Office of Management and Budget, the e-government “develops and provides direction in the use of Internet-based technologies to make it easier for citizens and businesses to interact with the Federal Government, save taxpayer dollars, and streamline citizen…

    • 925 Words
    • 4 Pages
    Good Essays
  • Powerful Essays

    Challenges in Pension Reform

    • 15556 Words
    • 63 Pages

    A RESEARCH PROJECT SUBMITTED TO THE FACULTY OF NATIONAL UNIVERSITY IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE DEGREE OF…

    • 15556 Words
    • 63 Pages
    Powerful Essays
  • Better Essays

    References: Allen B.A., Juillet L, Paquet G, Roy J (2001) E-Governance and government on-line inCanada: Partnerships, people and prospects, Government Information Quarterly,Issue 18, p.p. 93-104,…

    • 2393 Words
    • 10 Pages
    Better Essays
  • Good Essays

    Digital Government

    • 729 Words
    • 3 Pages

    As people continue to grow their dependence on information technology, newer ways to promote quicker more convenient ways to gain information have emerged. Government agencies such as the Postal Service and Department of Motor Vehicles have permitted tasks to be done online, such as address changes or license renewals, which is easier for people. These tasks have allowed due to the evolution of digital governments or e-governments. Digital government or e-governments was implemented for public organization for supporting…

    • 729 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    Singapore E-Government

    • 4069 Words
    • 17 Pages

    Arun Mahizhnan & Narayanan Andiappan Arun Mahizhnan is Deputy Director, Institute of Policy Studies, Singapore and Narayanan Andiappan is Assistant Manger, Infocomm Development Authority, Singapore Government. This paper draws heavily from resource materials provided by IDA. The views expressed are in the authors' personal capacity. ___________________________________________________________________________ Introduction The term "e-Government" is used in this paper to denote the concept of using Information Communication Technology (ICT) as a means to organise and manage the administrative processes of the Government, especially the interactive processes between the Government and the public. Though ICT has been available widely for more than four decades and many governments around the world have indeed used ICT in certain aspects of government, the concept of eGovernment is relatively new in the sense mentioned above. Only a handful of governments have progressed to a high degree in harnessing the immense power of ICT in re-organising their government infrastructure and in serving their citizenry, and have done so in an efficient and effective manner. e-Government is not mere "technologising" of government. It is not just a matter of automating some manual processes nor is it a simple introduction of technology where none existed. e-Government requires a fundamental re-thinking of governance itself and, as some have suggested, a re-inventing of government. If bureaucracy is the invention of the 19th century, we might say e-Government is the invention of the 21st century. e-Government reexamines the organising principles of bureaucracy and governance, re-defines the objectives and deliverables of government and re-deploys the resources available. In this process of reinvention, the basic intent is both refinement of the old and introduction of the new. eGovernment is NOT throwing the baby with the bathwater. Advent of e-Government in…

    • 4069 Words
    • 17 Pages
    Powerful Essays
  • Best Essays

    In recent years, advancements in technology have been vastly increasing around the world, as a result of globalization and increased competition. Governments have made use of these technological advancements and Barbados is no exception. Electronic government (e-Government) programs have been approved by many Governments to provide and improve public services, as appropriately and efficiently as possible.…

    • 1953 Words
    • 8 Pages
    Best Essays
  • Good Essays

    Swot Analysis

    • 830 Words
    • 4 Pages

    Githinji, P. (2010). Safaricom and the making of a Kenyan brand. The Standard Online: Standard…

    • 830 Words
    • 4 Pages
    Good Essays
  • Powerful Essays

    A t hesis submitted in fulfillment for the award of the Degree of Bachelor in…

    • 4888 Words
    • 20 Pages
    Powerful Essays
  • Satisfactory Essays

    The ultimate goal of the E-Government is to be able to offer an increased portfolio of public services to citizens in an efficient and cost effective manner. E-government allows for government transparency. Government transparency is important because it allows the public to be informed about what the government is working on as well as the policies they are trying to implement. Simple tasks may be easier to perform through electronic government access. Many changes, such as marital status or address changes can be a long process and take a lot of paper work for citizens. E-government allows these tasks to be performed efficiently with more convenience to individuals. E-government is an easy way for the public to be more involved in political campaigns. It could increase voter awareness, which could lead to an increase in citizen participation in elections. It is convenient and cost-effective for businesses, and the public benefits by getting easy access to the most current information available without having to spend time, energy and money to get it.…

    • 328 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    Bahwa banyak negara di luar Indonesia telah berpindah dari gaya pemerintahan berbasis kertas beralih ke konsep e-Government. Munculnya paradigma baru demi untuk mencapai nilai yang lebih besar dalam pemberian layanan dan pengurangan biaya dalam memberikan layanan yang baik kepada warga negara. Namun adanya kebutuhan ini mengharuskan pemerintahan mendesain ulang dan memperbaiki organisasinya. Bahwa harus disadari, peningkatan kualitas hanya terjadi jika ada…

    • 1763 Words
    • 8 Pages
    Powerful Essays
  • Powerful Essays

    thesis Final complete

    • 10390 Words
    • 32 Pages

    A report submitted in part fulfilment of the examination requirements for the award of a B.Sc. (Hons) degree title awarded by the University of Lincoln, June 2014, supervised by Issam Hussain.…

    • 10390 Words
    • 32 Pages
    Powerful Essays
  • Good Essays

    The implementation of electronic government started since the initiation of Multimedia Super Corridor (MSC) by the Malaysian government. The status of e-government implementation in Malaysia is widely discussed as to the potential of e-government implementation towards the public and businesses. The e-government initiative launched the country into the Information Age. It will improve the government operates internally as well as how it delivers services to the people of Malaysia. It seeks to improve the convenience, accessibility and quality of interactions with citizens and businesses. Simultaneously, it will improve information flow and processes within the government, improve the speed and quality of policy development and improve coordination and enforcement. This would enable the government to be more responsive to the needs of its citizens.…

    • 1695 Words
    • 7 Pages
    Good Essays
  • Good Essays

    Dissertation

    • 21956 Words
    • 88 Pages

    This dissertation is being submitted in partial fulfilment of the requirements for the degree of: …………………………………… (i.e.: MBA, MSc, MA etc)…

    • 21956 Words
    • 88 Pages
    Good Essays