exam
MANAGE QUALITY CUSTOMER SERVICE BSBCUS501A
STUDENT NAME: RAZI AHMED
STUDENT ID: DIC201205021
SUBMITTED TO: VIRENDER SHARMA
INTRODUCTION OF AET:- AET transport pty ltd. was founded in 1997 by Fred Bingle of Melbourne, Australia. AET’s first truck was a 1982 international Acco 1950c table/tray top which supplied coulee agro, a local Fertilizer Company with bulk fertilizers, chemicals and anhydrous ammonia. The newly formed company quickly achieved its goals through long hours and hard work. The AET transport company expended from three to eleven trucks in just over a year as their reputation continued to grow. In 2004 a successful land deal allowed the company to establish operations at its current location in Laverton. The AET transport company provides services in cross docking, temperature controlled storage and distribution of chemicals. Their focus on teamwork continues to satisfy new customer with effective supply chain management that consistently makes drivers punctual and more productive. AET transport takes pride in safety and compliance. Thoroughly trained employees certified in the transportation of dangerous good, the handling of hazardous materials and a zero tolerance for drugs and alcohol are just some of the mandatory programs that create a safer workplace for everyone.
DEVELOP MISSION STATEMENT OF AET:-
Goods will be delivered on time
All goods will be delivered on proper condition.
Suitable refrigeration will be provided.
There will be complete cleanliness in trucks.
Good communication with employees.
CUSTOMER SATISFACTION STRATEGY:- EMPLOYEE REQUIREMENTS/ FACILITIES:-
Proper training will be given to the employees regarding goods handling.
Training regarding good communication and body language will be given or provide to the employee.
Navigator and Mel way will be given to drivers.
There will be inductions for all
STUDENT NAME: RAZI AHMED
STUDENT ID: DIC201205021
SUBMITTED TO: VIRENDER SHARMA
INTRODUCTION OF AET:- AET transport pty ltd. was founded in 1997 by Fred Bingle of Melbourne, Australia. AET’s first truck was a 1982 international Acco 1950c table/tray top which supplied coulee agro, a local Fertilizer Company with bulk fertilizers, chemicals and anhydrous ammonia. The newly formed company quickly achieved its goals through long hours and hard work. The AET transport company expended from three to eleven trucks in just over a year as their reputation continued to grow. In 2004 a successful land deal allowed the company to establish operations at its current location in Laverton. The AET transport company provides services in cross docking, temperature controlled storage and distribution of chemicals. Their focus on teamwork continues to satisfy new customer with effective supply chain management that consistently makes drivers punctual and more productive. AET transport takes pride in safety and compliance. Thoroughly trained employees certified in the transportation of dangerous good, the handling of hazardous materials and a zero tolerance for drugs and alcohol are just some of the mandatory programs that create a safer workplace for everyone.
DEVELOP MISSION STATEMENT OF AET:-
Goods will be delivered on time
All goods will be delivered on proper condition.
Suitable refrigeration will be provided.
There will be complete cleanliness in trucks.
Good communication with employees.
CUSTOMER SATISFACTION STRATEGY:- EMPLOYEE REQUIREMENTS/ FACILITIES:-
Proper training will be given to the employees regarding goods handling.
Training regarding good communication and body language will be given or provide to the employee.
Navigator and Mel way will be given to drivers.
There will be inductions for all