Technology has become the most significant enabler of innovation in services. Innovation was deemed to require a new physical thing. But the world of business suggested new services could deliver potentially even more significant changes than new products. They could deliver new business models. (Trott, 2011)
Web 2.0 companies identify four reasons for their innovations. Low cost of Innovation, Rapid bite-sized improvements instead of massive launches, Ease of “measuring” user interactions with the service and An open innovation model (Chittoor, 2009).
2. Social Networking Social networking services or sites (SNS) enables members to connect other people they know after creating their profiles. Use of the Internet has greatly expanded and today it is much more likely that one’s friends and the people one would like to befriend are present in cyberspace. People are accustomed to thinking of the on-line world as a social space. Today, networking sites are suddenly extremely popular(Donath and Boyd, 2004). Social needs previously done face-to-face, are now moving to a computing device. And those customers may be using
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