Factors Fi

FACTORS LEADING TO EMPLOYEE JOB

DISSATISFACTION A CASE OF KINONDONI DISTRICT

FACTORS LEADING TO EMPLOYEE JOB DISSATISFACTION A CASE OF KINONDONI DISTRICT

By Florah Kessy

Dissertation Report Submitted to Mzumbe University Business School In Partial fulfillment of the Requirement for the Award of Degree of Masters of Business Administration (Corporate Management) of Mzumbe University

2013

CERTIFICATION

We, the undersigned, certify that we have read and hereby recommend for acceptance by the Mzumbe University, a dissertation/thesis entitled Factors Leading to Employee Job Dissatisfaction A Case of Kinondoni District, in partial/fulfilment of the requirements for award of the degree of Master of Business Administration of Mzumbe University.

Signature

___________________________

Major Supervisor

Signature

___________________________

Internal Examiner

Accepted for the Board of

……………………

Signature

_____________________________________

DEAN/DIRECTOR,

FACULTY/DIRECTORATE/SCHOOL/BOARD

DECLARATION

AND

COPYRIGHT

I, Florah Essaya, declare that this dissertation is my own original work and that it has not been presented and will not be presented to any other university for a similar or any other degree award.

Signature ___________________________

Date________________________________

© This dissertation is a copyright material protected under the Berne Convention, the Copyright Act 2009 and other international and national enactments, in that behalf, on intellectual property. It may not be reproduced by any means in full or in part, except for short extracts in

References: Abraham, R. (2009). “The impact of emotional dissonance on organizational commitment and intention to turnover.” Journal of Psychology, vol. No. 133, pp.441–455 Allen, N.J Ashforth B. E & Humphrey, R. H. (2012). “Emotional labor in service roles: the influence of identity.” Academy of Management Review, vol .No.18, pp 88–115 Babbie, E (2010), The Practice of Social Research, 6th Ed., London: Wadsworth Publishers. Bravendam R. (2012) Effective management through measurement: Special report. Retrieved from the World Wide Web on September 20, 2012 Brief AP, Roberson L.(2009) Brief AP, 2008 cited in Weiss, H. M. (2012). “Deconstructing job satisfaction: Separating evaluations, beliefs and affective experiences.” Human Resource Management Review, vol.No.12, pp 173-194. Brown, M., Hohenshil, T.H., & Brown, D. (2008). School Psychologists’ job satisfaction in the USA: A national study. School Psychology International Journal, 19(1), 79-89. Burke, R.J., Graham, J., Smith, F. (2008): “Effects of reengineering on the employee satisfaction-customer satisfaction relationship.” Emerald Group Publishing Limited, vol No.17 pp 358-362. Charles D., "Coverage, Sample Design, and Weighting in Three Federal Surveys" in Journal of Drug Issues, October, 2011. Charles, C. M. (2005). Introduction to educational research (2nd ed.). San Diego, Longman. Cohen, L, Mnion ,and Morrison, K( 2010) Research Method in Education, New York, Routledge Cote S.,Morgan LM (2012) Cranny, Smith & Stone, 2010 cited in Weiss, H. M. (2012). “ Deconstructing job satisfaction: separating evaluations, beliefs and affective experiences.” Human Resource Management Review, vol.No. 12, pp 173-194 Denscombe, M Diener, E.L. & Emmons, R.A. (2009). “Person X situation interactions: Choice of situations and congruence response models.” Journal of Personality and Social Psychology, vol.No. 47, pp 580-592. Edwards, J. R. (2007). “The study of congruence in organizational behavior research: Critique and proposed alternative.” Organizational Behavior and Human Decision Processes, vol No. 58, pp 683 – 689 Edwards, J Fisher D. (2010). “Mood and emotions while working: missing pieces of job satisfaction.” Journal of Organizational Behavior vol.No.21, pp185-202 Fried, Y., & Ferris, G Gazioglu, S. and Tansel, A. (2012), Job satisfaction in Britain: Individual and job-related factors, Economic Research Centre Working Papers in Economics, Ankara. Goldberg, C., & Waldman, D. A. (2010). Modeling employee absenteeism: Testing alternative measures and mediated effects based on job satisfaction. Journal of Organizational Behavior, 21, 665-676. Golden, T.D. and J.F. Veiga, (2008). The impact of superior-subordinate relationships on the commitment, job satisfaction, and performance of virtual workers. Leadership Q., 19: 77-88. Granny, C. Smith, P. & Stone, E. (2010). Job Satisfaction: advances in research and application. Lexington, MA: Lexington Books. Hackman, J. R., & Oldham, G. R. (2006). “Motivation through the design of work: Test of a theory.” Organizational Behavior and Human Performance, vol No. 16,pp 250-279 Herzberg, F., Mausner, B., & Snyderman, B Holland, J.L. (2010). Making vocational choices: A theory of careers. Englewood Cliffs: NJ: Prentice-Hall. Horn, P.W and Griffeth, R.W. (2005). Employee turnover. Cincinnati, OH: South-Western http://www.socialresearchmethods.net/kb/unitanal.php John G.(2009), Employees turnover in Tanzania Pubic Sector, Thesis for MBA UDSM, dare s salaam Judge, T. A., Thoresen, C. J., Bono, J. E., & Patton, G. K. (2011). “ The job satisfaction-job performance relationship: A qualitative and quantitative review.” Psychological Bulletin, vol No.127(3), pp 376-407. Keller, J.M. (1983). Motivational design of instruction. In C.M. Reigeluth (Ed.). Instructional design theories and models: An overview of their current status. Hillsdale, New Jersey: Erlbaum. Kothari, C.R. (2010). Research Methodology Methods and Techniques, 2nd Ed., New Age International Publishers Laffaldano, M.T., Muchinsky, P.M Lee, Y (2009). “Expectations of employees toward workplace and environmental satisfaction”, HRM Journal, Vol 24, pp 343-353, Emerald Group Publishers Limited. Locke, 2006 cited in Brief, A. P., & Weiss, H. M. (2011). “Organizational behavior: affect in the workplace.” Annual Review of Psychology, 53, 279-307, p. 282 Locke, E.A Maslow, A. H. (1970). Motivation and Personality (2nd ed.). New York: Harper and Row McClelland, D.C Michael F. (2009) Human Resources practices and Employee job satisfaction in Private work Organization in Tanzania, PHD Thesis (unpublished) Mzumbe University, Tanzania. Mobley, W.H. (2007) "Intermediate linkages in the relationship between job satisfaction and employee turnover." Journal of Applied Psychology, 62, 237-240. Morris, J. A., & Feldman, D. C. (2007). “Managing emotions in the workplace.” Journal of Managerial Issues, 9,257–274 Moser, K., (2007) Ngirwa, C. (2010) HRM in African work organization, unpublished manuscript, Mzumbe University. Njeru D. (2009) Promotion of Employees, Kericho factory, Vol.No.7 Kenya Park, J.S., Kim, T.H PMORALG (2007), History of Local Government System in Tanzania. Tanzania Porter, L.W., and Steers, R.M Pugliesi K. (2009). “The Consequences of Emotional Labor: Effects on Work Stress, Job Satisfaction.” Psychologica Journal , Vol. 23(2) Rode, J