Relationships between Facets of Job Satisfaction and Task and Contextual Performance
EDWARDS
JOB SATISFACTIONLtd
Original UK ET Association PERFORMANCE
XXX
© International
0269-994X
Applied
APPS ArticlesAL.
Oxford, Psychology
Blackwell Publishing AND for Applied Psychology, 2008
Bryan D. Edwards*
Auburn University, USA
Suzanne T. Bell*
DePaul University, USA
Winfred Arthur, Jr.* and Arlette D. Decuir*
Texas A&M University, USA
This study examined the relationship between job satisfaction and task and contextual performance. Specifically, it assessed this relationship for overall as well as facets of job satisfaction. Four hundred and forty-four employees in a manufacturing plant completed measures of job satisfaction and their supervisors completed measures of task and contextual job performance.
Results indicate that the relationships between overall job satisfaction and task and contextual performance were the same. However, when the facets of job satisfaction were considered, different relationships emerged. There was a stronger relationship between satisfaction with supervision and contextual performance compared to task performance. In contrast, there was a stronger relationship between satisfaction with work and task performance compared to contextual performance. Results indicated the importance of considering different facets with the job satisfaction and job performance relationship, as well as the importance of matching predictors and criteria in terms of their levels of specificity.
* Address for correspondence: Bryan D. Edwards, Department of Psychology, Auburn
University, 226 Thach, Auburn, Alabama 36849, USA. Email: bedwards@auburn.edu; or
Suzanne T. Bell, Department of Psychology, DePaul University, 2219 North Kenmore Avenue,
Chicago, Illinois 60614-3504, USA. Email: sbell11@depaul.edu; or Winfred
References: Adams, J.S. (1965). Inequity in social exchange. In L. Berkowitz (Ed.), Advances in experimental social psychology (Vol Ajzen, I. (2005). Attitudes, personality, and behavior (2nd edn.). Chicago, IL: Dorsey Press. Ajzen, I., & Fishbein, M. (1977). Attitude–behavior relations: A theoretical analysis and review of empirical research Ang, S., Van Dyne, L., & Begley, T.M. (2003). The employment relationships of foreign workers versus local employees: A field study of organizational justice, Bateman, T.S., & Organ, D.W. (1983). Job satisfaction and the good soldier: The relationship between affect and employee “citizenship” Bentler, P.M. (1990). Comparative fit indexes in structural models. Psychological Bulletin, 107, 238–246. Blau, P. (1964). Exchange and power in social life. New York: Wiley. Bliese, P.D. (2000). Within-group agreement, non-independence, and reliability: Implications for data aggregation and analysis Borman, W.C., & Motowidlo, S.J. (1993). Expanding the criterion domain to include elements of contextual performance Borman, W.C., & Motowidlo, S.J. (1997). Task performance and contextual performance: The meaning for personnel selection Brayfield, A.H., & Crockett, W.H. (1955). Employee attitudes and employee performance Brief, A.P. (1998). Attitudes in and around organizations. Thousand Oaks, CA: Sage. Campbell, J.P., McCloy, R.A., Oppler, S.H., & Sager, C.E. (1993). A theory of performance Chiu, S., & Chen, H. (2005). Relationship between job characteristics and organizational citizenship behavior: The mediational role of job satisfaction. Social Behavior and Personality, 33, 523–540. Cropanzano, R., & Wright, T.A. (2001). When a “happy” worker is really a “productive” worker: A review and further refinement of the happy-productive worker thesis Deci, E.L., Koestner, R., & Ryan, R.M. (1999). A meta-analytic review of experiments examining the effects of extrinsic rewards on intrinsic motivation Eagly, A.H., & Chaiken, S. (1993). The psychology of attitudes. Fort Worth, TX: Harcourt Brace Jovanovich. Fishbein, M., & Ajzen, I. (1975). Belief, attitude, intention, and behavior: An introduction to theory and research. Reading, MA: Addison-Wesley. Fisher, C. (1980). On the dubious wisdom of expecting satisfaction to correlate with performance Ganzach, Y. (1998). Intelligence and job satisfaction. Academy of Management Journal, 41, 526–539. Gerhart, B. (1987). How important are dispositional factors as determinants of job satisfaction? Implications for job design and other personnel programs Graen, G.B., & Scandura, T.A. (1987). Toward a psychology of dyadic organizing. Griffin, M.A., Neal, A., & Parker, S.K. (2007). A new model of work role performance: Positive behavior in uncertain and interdependent contexts Hackman, J.R., & Oldham, G.R. (1980). Work redesign. Reading, MA: Addison-Wesley. Harrison, D.A., Newman, D.A., & Roth, P.L. (2006). How important are job attitudes? Meta-analytic comparisons of integrative behavioral outcomes and Hattrup, K., O’Connell, M.S., & Wingate, P.H. (1998). Prediction of multidimensional criteria: Distinguishing task and contextual performance Hoffman, B.J., Blair, C.A., Meriac, J.P., & Woehr, D.J. (2007). Expanding the criterion domain? A quantitative review of the OCB literature Hulin, C.L., & Judge, T.A. (2003). Job attitudes. In W.C. Borman, D.R. Ilgen, & R.J Iaffaldano, M.T., & Muchinsky, P.M. (1985). Job satisfaction and performance: A meta-analysis Judge, T.A., Hanisch, K.A., & Drankoski, R.D. (1995). Human resources management and employee attitudes Judge, T.A., Thoresen, C.J., Bono, J.E., & Patton, G.K. (2001). The job satisfaction– job performance relationship: A qualitative and quantitative review Kinicki, A.J., McKee-Ryan, F.M., Schriesheim, C.A., & Carson, K.P. (2002). Kraus, S.J. (1995). Attitudes and the prediction of behavior: A meta-analysis of the empirical literature Landis, R.S., Beal, D.J., & Tesluk, P.E. (2000). A comparison of approaches to forming composite measures in structural equation models