Background:
Fairmont Chateau Lake Louise is a luxury resort, situated in the world's most mesmerizing natural settings, within the Banff National Park in the Canadian Rocky Mountains, overlooking one of the most photographed panoramic sceneries in the world. The resort hotel is owned and operated by Fairmont Hotels and Resorts of Toronto, Canada. Fairmont Hotels and resorts is a leading North American operator of luxury hotels, with properties in Canada, USA, Mexico, Bermuda, Barbados and UAE. The Group has many landmark hotels in its portfolio, in New York, Boston, Toronto and Quebec City. The group also operates several mid market Canadian business hotels and resorts.
Chateau Lake Louise was constructed by Canadian Pacific Railways in early 20th century to service wealthy passengers on the company’s transcontinental rail services. Initially Chateau was summer-only resort; however during 1980’s the operations had been expanded to capitalize on the promising ski market. While summer remained the main business season of the resort, the snow conditions in the nearby Lake Louise and Sunshine Village made it a very attractive destination for skiers.
Chateau Lake Louise has a total of 497 rooms in different sizes and configurations. Rooms vary from Fairmont to Fairmont Deluxe, to Junior Suite to One Bedroom suite and Belvedere Suite. Rooms are also differentiated by the side of the hotel on which they are located. The size of rooms ranges from 165 square feet for a Fairmont to 675 square feet for a Belvedere suite. Chateau Lake Louise also has a health club which contains an indoor pool, whirlpool, steam room and fitness equipment. The resort also has a small spa, with massage, skin treatment and hair care services. In addition to these facilities the resort also has a privately operated boutique for guests to shop. The resort also boasted of three full service restaurant, two lounges, a deli and a saloon. It also houses two