Farberware: Angry Customer Letter
BA330 – 101
6/6/13
Farberware Angry Customer Letter
Dear Mr. McGregor, We sincerely apologize for the inconvenience our Grillemaster has caused you. We would like to thank you for bringing this matter to our attention as we were able to research this problem in detail to provide an explanation. Upon reviewing your Grillemaster, we have come to the conclusion that there was indeed a faulty cord causing the malfunction. Upon learning this we decided to run tests on a series of Grillemasters to find that yours was an isolated incident. At Farberware, we hold our products to the highest degree of quality. Unfortunately, the quality controls we currently have in place failed us. In order to prevent future occurrences, we are looking at our quality controls to see what we can improve. In regards to our distributors, we are looking into rewriting our return policies, in order to make isolated incidents like this one, more time efficient for our valued customers. We appreciate the time and effort you gave up in order to make us aware of this incident. In the future we would like to make the return process more efficient by providing multiple options for our customers. Therefore, we will work with our distributors in order to prevent the lousy service you received at your local hardware store. We were also disappointed to find that you were injured during this ordeal. Please allow us to cover any medical expenses you may have incurred. Just send us the bill and we will be more than happy to cover these expenses. Mr. McGregor, we have enclosed a check reimbursing you for your Grillemaster. We would also like to earn your business and trust once again. We have taken the liberty of sending you a brand new Grillemaster. We ask that you give us another chance with our products. Let us assure you that what happened in the case is not typical of Farberware's level of product quality. We continue to be committed to providing you and all of our customers, the highest
6/6/13
Farberware Angry Customer Letter
Dear Mr. McGregor, We sincerely apologize for the inconvenience our Grillemaster has caused you. We would like to thank you for bringing this matter to our attention as we were able to research this problem in detail to provide an explanation. Upon reviewing your Grillemaster, we have come to the conclusion that there was indeed a faulty cord causing the malfunction. Upon learning this we decided to run tests on a series of Grillemasters to find that yours was an isolated incident. At Farberware, we hold our products to the highest degree of quality. Unfortunately, the quality controls we currently have in place failed us. In order to prevent future occurrences, we are looking at our quality controls to see what we can improve. In regards to our distributors, we are looking into rewriting our return policies, in order to make isolated incidents like this one, more time efficient for our valued customers. We appreciate the time and effort you gave up in order to make us aware of this incident. In the future we would like to make the return process more efficient by providing multiple options for our customers. Therefore, we will work with our distributors in order to prevent the lousy service you received at your local hardware store. We were also disappointed to find that you were injured during this ordeal. Please allow us to cover any medical expenses you may have incurred. Just send us the bill and we will be more than happy to cover these expenses. Mr. McGregor, we have enclosed a check reimbursing you for your Grillemaster. We would also like to earn your business and trust once again. We have taken the liberty of sending you a brand new Grillemaster. We ask that you give us another chance with our products. Let us assure you that what happened in the case is not typical of Farberware's level of product quality. We continue to be committed to providing you and all of our customers, the highest