“I believe that the key to a successful Nursing home is quality focus, open and honest communication and partnership working.” – Hannah Parry
Introduction
I am currently Acting Manager of a 49-bedded nursing home. I manage a team of nurses, carers, domestic staff, kitchen staff, administrator and activities coordinator. Before being promoted to Acting Manager I was a trained Registered General Nurse (Clinical Lead/Deputy Manager) within the home. During this time I have gained experience of partnership working and its benefits for both service users and service providers.
This piece of work will be a reflective account on the features of partnership working. I will explain how I work in partnership with colleagues, other professionals, service users and their relatives. In addition, I will explain how partnership working delivers better outcomes and how I have overcome barriers to partnership working and dealt with conflict.
Features of Partnership Working
Partnership working is about developing comprehensive and equally beneficial relationships that will in turn improve the quality of care. Additionally, in order to achieve an organised service, providers will need to demonstrate good communication, co-ordination and co-operation. A partnership approach that is founded on collaboration and co-operation between each partner will ultimately benefit the service user and the service provider. These benefits will include: 1. The opportunity to provide consistent coordinated and comprehensive care and ‘person centered’ approach 2. Access to a range of education and training opportunities 3. Access to a broader range of services that will address the service user needs 4. Developing a better understanding of others’ skills and in turn develop a wider range of personal skills in dealing with service users 5. Develop a wider skill base for staff to successfully meet the needs of clients 6. Recognise and utilise partner strengths and areas of
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