federal express
QUESTION 1
FedEx will not be treated by Delta airlines because FedEx itself had their own experience and established more than a decade. They have the world largest airfreight fleet, including McDonnell-Douglas MD-11s, Airbus A-300 and A-310s. The plans itself have a total daily lift capacity of more than 26.5 million pounds. From networking aspects, FedEx has established the strong networking services across world by door to door service, had employee more than 50 thousand employee around the world. It also growing fast performance with 13% increase in revenue to 39 Billion and serve covering more than 200 cities within China, FedEx had only drop-off locations domestically as of 2008. Compare to Delta airlines it just give 2.5% of its revenue from cargo and it has a passengers airlines which has many airplane to serve the passenger. Meanwhile FedEx is the cargo airline that around the world knows their service very fast and cheap, from aspect of service FedEx has their own strategies and market, and it had almost 100 years experienced in this industry. On the other hand, Delta is a passenger airline that took a cargo business and merge with Northwest and Western airlines, from our group view Delta cannot make the service better than FedEx did because FedEx has already establish and the hub itself for distribution of cargo has many in word include Asia and Europe.
QUESTION 2
Firstly, Federal Express may maintain the capacity in order to keep up with China’s growth by implement the customer relationship management strategy (CRM). This is because each of the customers has different type of requirements and demands. Federal Express should expand their forwarding capability, expand the services territory and also improving the cycle times. Federal Express also can provide shipment information to the customers in China. Not only that, Federal Express also should be more progressive in providing advance services to the
FedEx will not be treated by Delta airlines because FedEx itself had their own experience and established more than a decade. They have the world largest airfreight fleet, including McDonnell-Douglas MD-11s, Airbus A-300 and A-310s. The plans itself have a total daily lift capacity of more than 26.5 million pounds. From networking aspects, FedEx has established the strong networking services across world by door to door service, had employee more than 50 thousand employee around the world. It also growing fast performance with 13% increase in revenue to 39 Billion and serve covering more than 200 cities within China, FedEx had only drop-off locations domestically as of 2008. Compare to Delta airlines it just give 2.5% of its revenue from cargo and it has a passengers airlines which has many airplane to serve the passenger. Meanwhile FedEx is the cargo airline that around the world knows their service very fast and cheap, from aspect of service FedEx has their own strategies and market, and it had almost 100 years experienced in this industry. On the other hand, Delta is a passenger airline that took a cargo business and merge with Northwest and Western airlines, from our group view Delta cannot make the service better than FedEx did because FedEx has already establish and the hub itself for distribution of cargo has many in word include Asia and Europe.
QUESTION 2
Firstly, Federal Express may maintain the capacity in order to keep up with China’s growth by implement the customer relationship management strategy (CRM). This is because each of the customers has different type of requirements and demands. Federal Express should expand their forwarding capability, expand the services territory and also improving the cycle times. Federal Express also can provide shipment information to the customers in China. Not only that, Federal Express also should be more progressive in providing advance services to the