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Fedex and Maruti Information System Case

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Fedex and Maruti Information System Case
------------------------------------------------- Information System & Operations Management |

FEDEX Case

1. List the business processes displayed in the video.
A business process is defined by an addition of activities; step in production and tasks related to one another conducted to accomplish a specific organizational goal and produce a product or service for specific customers.
Collecting: FedEx’s agents pick up packages at customers' house and get them to a sorting center.
Sorting: Packages are sorted according to theirs destination thanks to an ingenious automated system using conveyers, scanners and diverters. FedEx scan and enter the packages into a system, which will allocate them an identification number. Then packages are stored by conveyor belt. In order to optimize the sort and distribution of the packages and determining the cost of shipping, length, width, a dimensional scanner scans height and weight of the packages.
Transportation: Once the packages are placed into boxes, all of the different boxes will be be shaped in such a way that they will fit into a plane with maximum efficiency. FedEx air control center is in charge of coordinating and monitoring airplane, airports and the arrival of trucks. Another multidimensional scanner will then read the barcode which will analyze the location and destination of the packages and allocate and nudge them through paddles. In some case, a manual sorting will be required. So, a special boxe is settle so as to gather the packages from the manual sorting.
Delivering: Packages are dispatching once again according to their final destination and delivered by hand by couriers.

2. List the types of information systems shown in the video. Can you describe how systems that were not shown might be used at FedEx?

The different types of information shown in the video were:
The identification system: Using barcodes, the system assigns a unique number to each package. It enables FedEx to track
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