Business processes are specific sets of results, transactions, and events that can be documented and described. There are several business processes that take place at New Century Health Clinic. Fred Brown is responsible for office payroll, tax reporting, and profit distribution. Susan Gifford does her part by maintaining the patient records for the clinic. Tom Capaletti handles the majority of the paperwork regarding insurance reporting and accounting. Lisa Sung’s primary role is managing the appointment book, she also makes reminder calls to the patients. Finally Carla Herrera orders and organizes all of the office and clinic supplies.…
These are reviewed regularly to ensure they are relevant and correctly assessed. All staff are trained in Infection control and food safety, and daily check lists are completed for cleaning and housekeeping duties which are performed by all staff and audited by team leaders on a weekly basis. Only staff that have reached a predetermined level of training are then allowed to continue on to be trained in the administration of medications to ensure that they carry out the task safely and correctly; this extends to accounting for errors and discrepancies, all of which are investigated and staff may be suspended from dispensing medications in this time and will need to go through further competency assessments prior to recommencing these duties. All of this help us to meet the required outcome of the Essential Standards of Quality and Safety (in particular, outcomes 7 to…
They also handle the transferring of a patient to other facilities and ensure that their insurance information is correctly documented. Mitigating costs of potentially very costly medical facilities that may be necessary for their health and wellbeing. Performance improvement blends with case-management to help produce effective positive results in the hospital workplace. Employees of clinical offices receive performance…
As the Care Team Coordinator/Scheduler for Gentiva Health Services I have multiple job functions. I receive and enter data for new and current patients and employee records. I create, maintain and update the clinician’s schedules according to patient’s needs. I also maintain clinician availability. I am the point of contact for all interactions with clinical team members, administrators, referral sources, and the patients. I prepare clinical records for new patients upon receipt of referral. I complete administrative review of clinical records at start of care and upon discharge. I file incoming documents daily. I maintain a control procedure for patient files. I also maintain a tracking system to ensure clinical records are current according to company policy.…
Mrs. Burrell make sure that everything is taken care of on their behalf. Her first main responsibility is determining her patient’s needs. She does this by completing an assessment when the patient first come into the rehab. She has a series of questions that she asks them, and if they are unable to response she speak with the spouse, the family, or the main care provider. After the assessment is complete she go through the patient’s chart, and make sure everything that she verified, with the patient, is correct in the charts. She also read through the notes of each specialist to see what the plans and goals are for her patient to make sure the goals are beneficial for her patient. Mrs. Burrell second main responsibility is meeting with the specialist regarding the patients care. When Mrs. Burrell met with the specialist they discuss the patients progress, insurance, discharge dates, the patient’s personal choices, if they have any, and any recommendations anyone have. Mrs. Burrell third main responsibility is discharge planning. When Mrs. Burrell handles the discharge planning she is making sure any services or equipment that the patient may need when they leave are all taken care of. She also is in constant contact with the insurance companies regarding billing of these…
You must use critical thinking skills throughout the whole process, from admission to discharge. The coordination of care is a good way to collaborate and organize a plan of care for the patient. It helps outline what is needed for the patient and by whom it is needed by. By utilizing the collaboration of care you are able to keep a constant baseline on the patient, which serves as a reference to improving health. It ensures the patient receives appropriate treatments in an orderly manner and ensures dependable health care. It also utilizes the aspect of referral, which is important in keeping the patient’s care holistic. In all, I think that coordination of care is beneficial by promoting a progressive increase in health status. All patients are different and different plans need to be implemented. Coordinated care is unique to the patient and it ultimately provides the patient with an exceptional, individualized treatment. In the future I plan to incorporate the coordination of care into my practice. The focus of coordinated care reflects the patient’s best interests throughout their entire stay. I feel that by using coordinated care my patients will have better outcomes in the end. To me, the patient is always number one and a sure way to uphold that this stays this way is through the practice of coordinated…
I had the chance to observe and learn what a nurse leader does on a daily base on a busy cardiovascular surgical step-down floor. During my shadowing I followed assistance nurse manager for six hours, during those hours we audited floor nurse’s charting especially telemetry strip reading charting, had the chance to help out a nurse who was having a hard time drawing blood, since the ANM was good at drawing blood he jumped in to help out but, mostly we spent most of the hours going room to room between the 3 floors he managed, focusing on patients who are new admits, welcoming and orienting them to the floor, informing them on what kind of care we provide and also gathering data from patient for a QI project about “Quiet Night”.…
Health unit coordinators provide support in areas of the hospital where nursing care is provided to patients. They perform a variety of services to patients, visitors, and hospital management. Health unit coordinators receive new patients and give information and direction to visitors. They have good communication skills to perform the follow tasks: answering the telephone, providing information to the health professional staff, answering patient signals, and taking and delivering messages. Unit coordinators also need a working knowledge of medical terminology for transcribing doctors' orders, copying and compiling information from patients' charts, and scheduling tests and appointments for patients. Other duties include maintenance of records, maintenance and inventories of supplies and equipment. At the direction of nurses or doctors, the unit coordinator also makes emergency code calls. Specialty areas include reception, scheduling, communication, archive maintenance, clerical duties, coordination of non-clinical tasks, and safety. Most health unit coordinators work in hospitals. The work environment is often fast-paced with many activities in progress at any given time. Although health unit coordinators may receive on-the-job training, many hospitals prefer to hire those who graduated from formal education programs. These programs are offered by vocational schools, adult education centers, and community colleges and take a year or less to complete. In training programs, students receive a combination of classroom and clinical training. They learn clerical skills, medical terminology, hospital organization, legal and ethical responsibilities, transcription of doctors' orders, computer operation, and other relevant…
Implementing change in any organization is extremely complicated, however having a manager know the role and responsibilities they are to meet could be the difference between success and a failure. It is important that the manager has a plan of action before trying to implement any change. The manager’s role is to evaluate the change that needs to take place, produce a line of attack to execute a change, carry out the change, and finally analyze the change in an appropriate manner. Implementing change for better patient care is part of the goal, but also administrative change is essential to innovation of changes will prosper accordingly. Internal changes for administrative processes and procedures will support the initiative of implementing change throughout healthcare facilities. Implementing change will benefit patients and promote employee growth from training and education to conduct the proper standard to initiate changes.…
Emergency room employees and health care providers tackle multi-activities simultaneously. Thus, they employ push and pull patterns to accomplish all their tasks. Saadoun (n.d.) stated that push patterns are also referred to as push control, and it is a system in which work tasks are actively disseminated accordingly and determines if the employee can view and/or choose several work items. An example of this push phenomenon is the claim processing (Saadoun, n.d.). In contrast, pull patterns also known as pull control are “resources that proactively identify and commit to work items” (Saadoun, n.d.). In addition, the pull system may recommend pressing work items that need tending or it suggests multiple views for available work tasks. The check-in…
Functional nursing is an organizational model, that uses the RN as a team leader and unlicensed assistant personnel (UAPs) to perform tasks, activity oriented duties that are specific functions performed for all patients (Grand Canyon University, 2009). While the surgical setting routinely is set up with essential personnel to include surgeon, anesthesiologist or certified registered nurse anesthetist (CRNA), a circulating nurse, RN, scrub person (may be an RN, or an UAP), and possibly an assistant (may be a physician or a non physician assist). The surgical team’s goal is teamwork, providing collaboration where patient care, positioning, and goals are directed to optimal outcome of patients’ safety during their surgical experience. The surgical team is the primary care provider; however, other key workforce of anesthesia technician, patient care technician, radiology technician, and housekeeping personnel play an integral part of this teamwork. Each key member of the surgical team is trained to…
The primary goal of all health care facilities is to provide safe, quality cost-effective to all patients. This is best accomplished when the number of staff members are closely matched to the number of patients. According to Cherry and Jacobs (2014), patient care delivery systems detail the way task assignments, responsibility, and authority are structured to accomplish patient care. Through different delivery systems different health care areas are able to perform safe, quality, cost-effective care to all patients. Such delivery systems include team nursing, primary nursing, functional nursing, total care nursing, and case management nursing. These delivery systems will be described in the following text along with which system is used at Mizell Memorial Hospital and the role of the case manager at Mizell Memorial Hospital.…
Applying plans by tasks including making patients for processes, wound cure as well as checking beat, blood pressure and temperature.…
It is important for a nurse to provide careful attention to every task, so prioritizing your daily agenda will promote efficiency and allow time to fulfill all duties. Each day nurses attend to several different patients who, in most cases, have just experienced a traumatic situation. Unpredictable circumstances can easily heighten stress levels and with a noticeable shortage of nurses on top of family involvement; situations can also become uncontrollable (Lake, 2009.) Clinical settings are a competing environment for everyone affected so disruptions will occur even if you commit to a steady pace. In any event, a better understanding of how to address each interaction will assist in giving optimal care to your patient.…
It is a task-oriented method wherein a particular nursing function is assigned to each staff member. The medication nurse, treatment nurse and bedside nurse are all products of this system. For efficiency, nursing was essentially divided into tasks, a model that proved very beneficial when staffing was poor. The key idea was for nurses to be assigned to tasks, not to patients.…