Final Exam Example Questions 2013
MGMT102 Business Communication
Autumn 2013
MGMT102 Business Communication
Final exam sample questions: Briefly describe any one of the communication models discussed in the textbook and/or lecture. Describe three of the tests you can use to enable ethical decision‐making.
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What is the role of ‘I’ statements in the communication process? Illustrate with an example.
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Identify and explain the three techniques of persuasion as outlined in the textbook. Define the concept of emotional intelligence. Discuss the role emotional intelligence plays in building relationships and improving performance at work. Briefly explain the difference between macro‐culture and micro‐culture including examples for each. Describe the characteristics of Hall’s context model of culture. Define the terms ‘enculturation’ and ‘acculturation’ and explain how they differ. Provide examples for each of the terms. What is cultural diversity? Why is it important for people to study diversity as they prepare to enter their career?
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Hofstede’s five‐dimensional model of culture has substantial potential for aiding our 10 understanding of individual cultures and for comparing cultures. What are the five dimensions in the model? Briefly explain any one of the dimensions. The grapevine is part of the informal communication network in an organisation. What are the 11 main characteristics of the grapevine? How can it help or hinder organisational communication? 12 How do the terms synergy and social loafing impact a group’s effectiveness? List three different types of social media and provide a specific advantage and a specific disadvantage for each. What are the advantages and disadvantages of asynchronous communication when compared with synchronous communication?
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Christa Wood
MGMT102 Business Communication
Autumn 2013
15
You have been appointed as
Autumn 2013
MGMT102 Business Communication
Final exam sample questions: Briefly describe any one of the communication models discussed in the textbook and/or lecture. Describe three of the tests you can use to enable ethical decision‐making.
1
2
3
What is the role of ‘I’ statements in the communication process? Illustrate with an example.
4
Identify and explain the three techniques of persuasion as outlined in the textbook. Define the concept of emotional intelligence. Discuss the role emotional intelligence plays in building relationships and improving performance at work. Briefly explain the difference between macro‐culture and micro‐culture including examples for each. Describe the characteristics of Hall’s context model of culture. Define the terms ‘enculturation’ and ‘acculturation’ and explain how they differ. Provide examples for each of the terms. What is cultural diversity? Why is it important for people to study diversity as they prepare to enter their career?
5
6
7
8
9
Hofstede’s five‐dimensional model of culture has substantial potential for aiding our 10 understanding of individual cultures and for comparing cultures. What are the five dimensions in the model? Briefly explain any one of the dimensions. The grapevine is part of the informal communication network in an organisation. What are the 11 main characteristics of the grapevine? How can it help or hinder organisational communication? 12 How do the terms synergy and social loafing impact a group’s effectiveness? List three different types of social media and provide a specific advantage and a specific disadvantage for each. What are the advantages and disadvantages of asynchronous communication when compared with synchronous communication?
13
14
Christa Wood
MGMT102 Business Communication
Autumn 2013
15
You have been appointed as