Final Review Cue Cards
What is performance management? (2) What is the foundation of performance management? Why should performance (contribution be appraised?
What are some problems with performance appraisal? (5)
What are the 5 steps in performance management process?
What is step 1 of the performance management process? (4)
What is step 2 of the performance management process? (2) What is step 3 of the performance management process?
What are the components of step 3 of performance mgmt.?
What are all of the formal methods to evaluate performance? (9 – first 4)
What are all of the formal methods to evaluate performance? (9 – other 5)
1. Lack of performance standards, irrelevant, subjective, unrealistic standards setting maximizing profitability of the company as a goal isn’t realistic, because not everyone can contribute to this goal 2. Poor measures of performance 3. Appraiser errors(i.e. the supervisor) 4. Poor feedback to employees, e.g. none, vague, inaccurate, argumentative etc. 5. Failure to use to evaluation to make decisions
- process encompassing all activities related to improving employee performance, productivity, contribution and effectiveness - includes goal setting, pay for performance, training and development, career management, and disciplinary action Performance appraisal process: purpose is to instill in employees the desire for continuous improvement Provides opportunity for reinforcement and/or corrective action regarding performance
Defining performance expectations and goals: to make sure job duties and job standards are clear to all Surveys show employee’s path from job duties to achievement strategic goals is blurred - job description often insufficient to clarify performance expectations (only includes tasks, duties) - measurable standards related to strategic objectives should be developed for each position
1. defining performance expectations 2. providing ongoing feedback and coaching 3. conducting performance appraisal
What are some problems with performance appraisal? (5)
What are the 5 steps in performance management process?
What is step 1 of the performance management process? (4)
What is step 2 of the performance management process? (2) What is step 3 of the performance management process?
What are the components of step 3 of performance mgmt.?
What are all of the formal methods to evaluate performance? (9 – first 4)
What are all of the formal methods to evaluate performance? (9 – other 5)
1. Lack of performance standards, irrelevant, subjective, unrealistic standards setting maximizing profitability of the company as a goal isn’t realistic, because not everyone can contribute to this goal 2. Poor measures of performance 3. Appraiser errors(i.e. the supervisor) 4. Poor feedback to employees, e.g. none, vague, inaccurate, argumentative etc. 5. Failure to use to evaluation to make decisions
- process encompassing all activities related to improving employee performance, productivity, contribution and effectiveness - includes goal setting, pay for performance, training and development, career management, and disciplinary action Performance appraisal process: purpose is to instill in employees the desire for continuous improvement Provides opportunity for reinforcement and/or corrective action regarding performance
Defining performance expectations and goals: to make sure job duties and job standards are clear to all Surveys show employee’s path from job duties to achievement strategic goals is blurred - job description often insufficient to clarify performance expectations (only includes tasks, duties) - measurable standards related to strategic objectives should be developed for each position
1. defining performance expectations 2. providing ongoing feedback and coaching 3. conducting performance appraisal