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Flight 001

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Flight 001
1. According to Maslow’s hierarchy the needs that have not been met is belongingness. This need was not met because the CEO/Owner of the company was unknown, and did not visit the stores that she was working at. They were also in a different state than where the store was actually located so there was no way that employees could actually sit down and have a conversation with the owner. “These needs are satisfied for most people by family and community relationships outside of work and by friendships on the job. A manager can help satisfy these needs by allowing social interaction and by making employees feel like part of a team or work group.”(Textbook page 452)

2. “Expectancy theory rests on four basic assumptions. First, it assumes that behavior is determined by a combination of forces in the individual and in the environment. Second, it assumes that people make decisions about their own behavior in organizations. Third, it assumes that different people have different types of needs, desires, and goals. Fourth, it assumes that people make choices from among alternative plans of behavior, based on their perceptions of the extent to which a given behavior will lead to desired outcomes.” (Textbook page 455). To increase an employee’s motivation they could do some sort of a reward plan. For example Starbucks employees earn stock as a function of their seniority and performance. By doing this, their hard work helps them earn shares of ownership in the company.

3. After watching the video I noticed that a lot of hygiene factors are being met within Flight 001’s work environment. The managers at Flight 001 give employees the opportunity to experience motivation factors such as achievement and recognition. Other hygiene factors that they are using are pay and security, and the working conditions are

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