Flight Operations Department Within Norwegian Air International (NAI)

This research project aims to provide an inside view of a flight operations department within Norwegian Air International (NAI). In order to understand the rationale behind the writer’s chosen topic a brief introduction to the working environment of a flight operations duty manager will be provided, followed by the introduction of a new piece of information system and how it will benefit the flight operation duty manager and in turn the organization.
Most flight operations departments across the world operate in an integrated environment, due to the nature of the business, several expertise are shared (Bratu 2003; Clarke et al 2000). Three main roles are found in (NAI) Integrated Operations Control Centre (IOCC):
Technical: The technical part
The operations controller primary function is to pro-actively manage changes to flight schedule, providing the most cost effective return to schedule. Safety is the primary concern and flight operations duty managers operate under strict rules and regulations. Checklists are created to minimise human errors. Operations Controllers duty managers (OCC-DM) must have a deep knowledge of flight planning, navigation, and the know-how to read and to interpret IFR (Instrument Flight Rules) charts. Cancellations may occur at times, due to poor weather conditions at departure or destination airport, technical problems that are “no-go” items, industrial actions and crew shortage. Regulations No 261/2004 of the European Parliament and of the council of 11th February 2004 established common rules on compensations and assistance to passengers in the event of denied boarding and of
The program must focus on two main variables
The effect of flight delayed and number of passengers involved and how many passengers “in transit” (with flight connections).The effect of flight cancelled and number of passengers involved and how many passengers with flight connections.

In order for the program to be an efficient tool it should inform the OCC-DM of
 Cost of the cancelled flight.
 Costs of passengers’ re-protections, as costs differentiate if passengers are re-protected within the airline or a different airline carrier.
 Costs of non-returning passengers. Due to cancellations approximately 10 percent of passengers will not return to the airline.
At this stage with all this information at hand the OCC-DM will be able to determine the lowest disruption flight to cancel.
2.
A literature review which references any key research which supports your critical analysis of your chosen topic.

Literature