MetLife’s Mission Statement is “The capable team of MetLife's Customer Response Center (CRC) shares a common mission - that all customers are "Met for Life." By balancing the efficiencies of new technologies with the personal touch of highly trained and motivated professionals, we are able to deliver solutions and services that exceed our customers' expectations. We thereby earn their loyalty.”
The “About MetLife” pages of the company website About MetLife. (n.d.). Retrieved from https://www.metlife.com/about/index.html?WT.ac=GN_about
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offers a wide range of products meeting their “Met for Life” motto. Products and services are provided to over 100 million customers around the world in 40 countries. These products cover virtually every area of their customers’ personal and business lives. This includes financial and retirement planning; safety and security products; insurance products for everything from auto insurance to health benefits for individuals and businesses. A comprehensive list of products and services can be found on the company sitemap Site Map (n.d.). Retrieved from …show more content…
The pages also inform customers of the company’s efforts to offer relevant new technologies to service them better. The company web pages are transparent about company performance, offering multiple ways to find information and financial statements, values, who they serve and where they offer services. In all of these ways I think the company exceeds customer expectations and gains their loyalty. In conclusion, based on my analysis of MetLife, Inc.’s About MetLife web pages, I believe that the web pages succeed in reflecting the company’s Mission