Four C's Of Employee Professionalism

Employee professionalism centers on four key elements, which are known as the Four C’s of Professionalism.
Four C’s of Professionalism
• Competence implies the ability to handle and resolve each situation by virtue of knowing our Credit Union products, people, policies, and procedures. Training and experience help develop this knowledge.
• Confidence comes as an outgrowth of having competence. There are two parts to confidence. The first part is the self-confidence you develop by increasing and improving your skills. The part is the Member’s perception of and confidence in your capability.
• Confidentiality means that you will not discuss a Member’s transaction or account with anyone but that Member and that you will keep Credit Union problems