Four Styles Of Conflict Research Paper
CONFLICT
Conflict is something that happens often in my organization. However, there are different styles to manage conflict and some are more effective than others. Before I explain these different styles, it is important to understand what conflict is. "Conflict occurs whenever disagreements exist in a social situation over issues of substance or whenever emotional antagonisms create frictions between individuals or groups" (Schermerhorn, Hunt, Osborn, 2002 pg.127, Conflict). There are two distinctive types of conflict, "substantive conflict" and "emotional conflict".
Substantive conflict happens when one person fundamentally disagrees with another person or group in the course of doing business. For example, my boss bought a package …show more content…
This is commonly called "clash of personalities" (Schermerhorn, Hunt, Osborn, 2002, pg.127,). This type of conflict can sometimes be more draining, and take away from the more important work that needs to be done. Usually this happens between co-workers who may not like one another, or with customers who are not dealt with properly. I have witnessed both types of conflict in my organization and the different styles used in managing these types of …show more content…
Each departmental manager uses the style that is conformed by his or her personality. The CEO of the organization tends to use the competition and authoritative command style. He is an ex-military man who has this style instilled into his personality. He is the boss, so we need to do it his way. This is a very counter productive way to manage conflict. He makes us use his philosophies in decisions we make rather than opening the conflict up for debate. The "my way or the highway" attitude. This style of management forces more conflict between the departments and resentment towards him. Even though I do not agree with this style of managing conflict it has been a successful style for him. He has been able to maintain a high level of integrity through the same style. Meaning, although he forces his views and decisions on his employees those decisions and views are mostly good for the company, just sometimes bad for
Conflict is something that happens often in my organization. However, there are different styles to manage conflict and some are more effective than others. Before I explain these different styles, it is important to understand what conflict is. "Conflict occurs whenever disagreements exist in a social situation over issues of substance or whenever emotional antagonisms create frictions between individuals or groups" (Schermerhorn, Hunt, Osborn, 2002 pg.127, Conflict). There are two distinctive types of conflict, "substantive conflict" and "emotional conflict".
Substantive conflict happens when one person fundamentally disagrees with another person or group in the course of doing business. For example, my boss bought a package …show more content…
This is commonly called "clash of personalities" (Schermerhorn, Hunt, Osborn, 2002, pg.127,). This type of conflict can sometimes be more draining, and take away from the more important work that needs to be done. Usually this happens between co-workers who may not like one another, or with customers who are not dealt with properly. I have witnessed both types of conflict in my organization and the different styles used in managing these types of …show more content…
Each departmental manager uses the style that is conformed by his or her personality. The CEO of the organization tends to use the competition and authoritative command style. He is an ex-military man who has this style instilled into his personality. He is the boss, so we need to do it his way. This is a very counter productive way to manage conflict. He makes us use his philosophies in decisions we make rather than opening the conflict up for debate. The "my way or the highway" attitude. This style of management forces more conflict between the departments and resentment towards him. Even though I do not agree with this style of managing conflict it has been a successful style for him. He has been able to maintain a high level of integrity through the same style. Meaning, although he forces his views and decisions on his employees those decisions and views are mostly good for the company, just sometimes bad for