Front Desk Management System
Front Desk Management System
A Project Paper
Submitted to School of IT
In partial fulfillment of the course requirement
IT132L Systems Analysis Design Laboratory
By:
De Castro, Samantha
De Leon, John Paul
Dungo, Phen Matthew
Date Submitted
September 30 2013
Executive Summary Banahaw Heals Spa is a new upscale destination in Binan, Laguna, offering a complete day spa experience. We offer seven ultra-chic, ultra-comfortable treatment rooms with the finest spa linens and equipment. We offer massage in a variety of styles - traditional Swedish massage, Deep Tissue work, Hot Stone Massage, Reflexology, Sports, Pregnancy and others. We also offer facial and body treatments, like a Vitamin C Antioxidant Facial and Pevonia's Anti-Free Radical Treatment. The day spa has the latest in anti-aging products and techniques but does NOT offer services on hair such as cutting, styling and coloring. The only time a pedicure would be provided, is when it's part of a full treatment, like Kneipp's Arnica and Calendula Foot and Leg Reflexology Treatment.
Banahaw Heals Spa's competitive edge is their unique combination of services, location, and customer-centric focus. Both the extraordinary services and location has been detailed previously. Banahaw Heals Spa has set out since its inception to provide quality, dependable services. Banahaw Heals Spa has an innovative training program that is extensive in its depth, properly training employees to provide an unprecedented level of customer service. All customers will leave Banahaw Heals Spa with a feeling that their needs were met well beyond any expectations that they previously had and far better than any competitor. This customer-centric business model is not just rhetoric; there are financial incentives in place for employees to offer unprecedented levels of service. This will ensure a high rate of return customers, allowing Banahaw Heals Spa to meet their ambitious goal of 90%.
A Project Paper
Submitted to School of IT
In partial fulfillment of the course requirement
IT132L Systems Analysis Design Laboratory
By:
De Castro, Samantha
De Leon, John Paul
Dungo, Phen Matthew
Date Submitted
September 30 2013
Executive Summary Banahaw Heals Spa is a new upscale destination in Binan, Laguna, offering a complete day spa experience. We offer seven ultra-chic, ultra-comfortable treatment rooms with the finest spa linens and equipment. We offer massage in a variety of styles - traditional Swedish massage, Deep Tissue work, Hot Stone Massage, Reflexology, Sports, Pregnancy and others. We also offer facial and body treatments, like a Vitamin C Antioxidant Facial and Pevonia's Anti-Free Radical Treatment. The day spa has the latest in anti-aging products and techniques but does NOT offer services on hair such as cutting, styling and coloring. The only time a pedicure would be provided, is when it's part of a full treatment, like Kneipp's Arnica and Calendula Foot and Leg Reflexology Treatment.
Banahaw Heals Spa's competitive edge is their unique combination of services, location, and customer-centric focus. Both the extraordinary services and location has been detailed previously. Banahaw Heals Spa has set out since its inception to provide quality, dependable services. Banahaw Heals Spa has an innovative training program that is extensive in its depth, properly training employees to provide an unprecedented level of customer service. All customers will leave Banahaw Heals Spa with a feeling that their needs were met well beyond any expectations that they previously had and far better than any competitor. This customer-centric business model is not just rhetoric; there are financial incentives in place for employees to offer unprecedented levels of service. This will ensure a high rate of return customers, allowing Banahaw Heals Spa to meet their ambitious goal of 90%.