Front Office Management paper

Question: Discuss the need for clear procedures to be set for the pre- arrival stage of the guest cycle
By: xxxx
For: xxxx
Unit: xxxx
Submission Date: xxxx
Abstract: This report is aimed to discuss the need for clear procedures to be set for the pre-arrival stage of the guest cycle. The pre arrival stages in a guest cycle entail services that are executed by people or other relevant systems (like software) to deliver the best to the guests. Reservations are an important stage in pre-arrival of all guests. An effective service delivery will ensure the guests get satisfied from the very primary stages. Vital preparations have to be made for the arrival of all guests by the front office department. Records have to be kept. Computers are essential in this process for they play an important facilitation role.

Discuss the need for clear procedures to be set for the pre-arrival stage of the guest cycle

Introduction

The main function of front office management is to welcome the guest and make all transactions smooth for the guest. According to Bakers, Huyton and Bradley (2000), a hotel system can be divided into four categories forming the guest cycle notably: the pre-arrival, arrival, occupancy, and departure.

This report aims to review the pre arrival stages of guest cycle in a guest cycle by focusing on front office section. The report begins with introduction and background to pre arrival stages of guest cycle and front office management. It will discuss the activities that are partaken when a guest arrives to the front desk of a given hotel in the main body. Then, the conclusion is drawn at the final part.

Background
In hospitality industry, it is necessary for the service deliverer to give out his/her best services; this is because the clients have nothing to carry home at the end of the transaction (Ismail, 2002). The most important thing is the experience they get from a given hotel. As earlier

References: Baker, S., Huyton, J. & Bradley, P. (2000). Principles of hotel front office Operations. London: Continuum. Bardi, J.A. (2011). Hotel Front Office Management. John Wiley and Sons, USA. Hai-yan, K. and Baum, T. (2006). Skills and work in the hospitality sector: The case of hotel front office employees in China, International Journal of Contemporary Hospitality Management, Vol. 18. No. 6, pp.509 – 518. Ismail, A. (2002). Front Office Operations and Management. Cengage Learning, UK. Kasavana, M.L. and Brooks, R.M. (2012). Managing Front Office Operations (AHLEI). Prentice Hall PTR,USA. Powers, T. & Barrows, C.W. (1999). Introduction to the Hospitality Industry (4th Edition). John Wiley & Sons, Canada. Waryszak, R.Z. and Bauer, T.G. (1993). Front-office Staff Selection Techniques. International Journal of Contemporary Hospitality Management, Vol. 5. No. 4.