Front Office Staff History
History and Importance of Front Office Staff
Denisse Lopez Alicea
Anthem College
Medical Front Office Procedures
Cheryl Martin
February 2, 2014
History and Importance of Front Office Staff
The Front Office Staff perform many administrative duties under the supervision of a physician or other health care professional. They have many responsibilities and duties every day in the medical office. Medical assistants began being certified when AAMA was formed in 1956 in the state of Kansas. At this time around front office staff had certain responsibilities. Some of them being Greeting Patients, Answering Phone Calls and collect payments. To work Front Office Staff you had to have at least a High school Diploma or GED. …show more content…
Most physicians are looking for employees who have excellent customer service and communication skills. But as to their responsibilities they are the same but there systems may be a bit different. Physicians currently don’t hire as much people who only possess High school diplomas, they know are requiring employees who at least have a technical certification, having one will demonstrate that you have more knowledge as to what programs and services they have in their office.
Now in the future of front office staff the employers will require more from you to have a chance at an employment. With technology pervading in the medical practice, it is not expected that the need for medical receptionist will decrease. Employees must possess the greatest asset being the ability to serve patients with dignity and respect. In the future formal training and licensed by the AAMA and The National center of Competency testing.
Overall, Front Office Staff are very important part of a physician’s office. They are the first representative of a medical office encountered by patients and
Denisse Lopez Alicea
Anthem College
Medical Front Office Procedures
Cheryl Martin
February 2, 2014
History and Importance of Front Office Staff
The Front Office Staff perform many administrative duties under the supervision of a physician or other health care professional. They have many responsibilities and duties every day in the medical office. Medical assistants began being certified when AAMA was formed in 1956 in the state of Kansas. At this time around front office staff had certain responsibilities. Some of them being Greeting Patients, Answering Phone Calls and collect payments. To work Front Office Staff you had to have at least a High school Diploma or GED. …show more content…
Most physicians are looking for employees who have excellent customer service and communication skills. But as to their responsibilities they are the same but there systems may be a bit different. Physicians currently don’t hire as much people who only possess High school diplomas, they know are requiring employees who at least have a technical certification, having one will demonstrate that you have more knowledge as to what programs and services they have in their office.
Now in the future of front office staff the employers will require more from you to have a chance at an employment. With technology pervading in the medical practice, it is not expected that the need for medical receptionist will decrease. Employees must possess the greatest asset being the ability to serve patients with dignity and respect. In the future formal training and licensed by the AAMA and The National center of Competency testing.
Overall, Front Office Staff are very important part of a physician’s office. They are the first representative of a medical office encountered by patients and