Fryer Airlines Essay

Since the birth of flight in 1903, air travel has emerged as a crucial means of transportation for people and products; It has been a way to travel faster and better overall. The airline business is a major industry, relied upon by millions not only for transportation but also as a way of making a living. In 2001, the industry dealt with the effects of another economic downturn, as business travel decreased substantially while labor and fuel costs increased. The events 9/11 greatly magnified the airlines' issues, leading to a sharp decline in customers and significantly higher operating costs. Losses continued for years; the industry as a whole didn't return to profitability until 2006. A relatively stable period followed, although controversies arose over service quality and passenger treatment in terms of flight delays,
Airlines are known primarily for the service they provide – flying. Airlines must distinguish the qualities of their service from each other to succeed.

Inventory Companies must manage the goods and products associated with their services. Airlines are responsible for managing the quality of their aircraft, the in-flight food they provide, and other amenities associated with a satisfying flying experience.

We here at Fryer Airlines understand the concept of the customer coming first. The customer is who buys the tickets and who funds the entire operation, so why not strive to keep the customer happy? The service quality we provide is what sets us apart from the competitors. There are five variables of service quality that everyone marketing a product or service should know. These services are:

▪ TANGIBLES-Appearance of physical facilities, equipment, personnel, and communication materials

▪ RELIABILITY-Ability to perform the promised service dependably and accurately

▪ RESPONSIVENESS-Willingness to help customers and provide prompt