Global Operations Management: Strategic Management Plan for PPQ Parts
American InterContinental University
MGMT415-1004B-01 Global Operations Management
Strategic Management Plan for PPQ Parts
By
Ivelise Torres
October 16, 2010
Vision Statement
Within the next four years, PPQ Parts goal is to grow and expand globally, increase revenue and their profit share. PPQ Parts corporate value is to contribute to all the local communities in which they do business by donating a percentage of the total company profit and plans in the next four year to increase that percentage. PPQ Parts strive to provide excellent customer services and deliver quality product and will improve its services, especially once global, by increasing employee retention and minimizing turnover by providing training and to all employees and properly train management on multiculturalism and diversity.
Cultural Barriers and Diversity Issues in Global Organizations
Globalizations provide diversity in business as different channels of operation like customers, suppliers and partners to meet the demands, comes from different background of language, culture, religion, race etc. Language issue can be barrier in communication between American and Koreans as they have totally different accent. Political, social and cultural differences also need enough adjustments for workers from different countries which can be stressful to cope with. As Korean bows their head to show respect where as American shakes hand (Billings-Harris, 2007). Shelar (2008) states that manager should show great flexibility and understanding to realize individual differences from different countries and act accordingly to handle them.
Rationality behind Importance of Diversity in International Business
Diversity is the essential component of functional strategy of the organization to promote its presence among the people of various ethnics. The equal employment opportunity commission (EEOC) defines the criteria for defining the diverse workforce in the companies to
MGMT415-1004B-01 Global Operations Management
Strategic Management Plan for PPQ Parts
By
Ivelise Torres
October 16, 2010
Vision Statement
Within the next four years, PPQ Parts goal is to grow and expand globally, increase revenue and their profit share. PPQ Parts corporate value is to contribute to all the local communities in which they do business by donating a percentage of the total company profit and plans in the next four year to increase that percentage. PPQ Parts strive to provide excellent customer services and deliver quality product and will improve its services, especially once global, by increasing employee retention and minimizing turnover by providing training and to all employees and properly train management on multiculturalism and diversity.
Cultural Barriers and Diversity Issues in Global Organizations
Globalizations provide diversity in business as different channels of operation like customers, suppliers and partners to meet the demands, comes from different background of language, culture, religion, race etc. Language issue can be barrier in communication between American and Koreans as they have totally different accent. Political, social and cultural differences also need enough adjustments for workers from different countries which can be stressful to cope with. As Korean bows their head to show respect where as American shakes hand (Billings-Harris, 2007). Shelar (2008) states that manager should show great flexibility and understanding to realize individual differences from different countries and act accordingly to handle them.
Rationality behind Importance of Diversity in International Business
Diversity is the essential component of functional strategy of the organization to promote its presence among the people of various ethnics. The equal employment opportunity commission (EEOC) defines the criteria for defining the diverse workforce in the companies to
References: Borck, J. (2001). Currency conversion, fraud prevention are hurdles to successful global commerce. InfoWorld, 23(6), 55. Retrieved from Academic Search Complete database. Bell, A. C., Desmond, H. and Antill, D. (2006). Employment law edition 2.United States of America: Sweet & Maxwell. Billings-Harris, L (2007).Managing Diversity in the Workplace. Retrieved from http://www.sideroad.com/Diversity_in_the_Workplace/benefit-diversity-workplace.html EEOC (2002). Federal Equal Employment Opportunity (EEO) Laws. Retrieved from EEOC: http://www.eeoc.gov/facts/qanda.html Erasmus, A., Ferreira, E., Groenewald, D Lindenberger, J.and Stoltz-Loike M. (2008) .Workplace, Diversity. Retrieved from http://www.zeromillion.com/econ/workplace-diversity.html Nish, S Shelar, N. K. (2008).Managers Behavior and Productivity .Retrieved from http://ezinearticles.com/?Managers-Behavior-And-Productivity&id=896202 Sussman, Harris (1999). The Future of Diversity and the Work Ahead of Us-A New Map and Compass for the Journey. Retrieved from http://www.sussman.org/uawgm.html n