GM 588 Course Project
Leading Building and Sustaining Performance and Excellence
GM 588 Managing Quality
4-16-2011
Russell Roberson
Introduction
“The North Carolina Department of Juvenile Justice and Delinquency Prevention (DJJDP) were established in July 2000 as the first cabinet-level agency to focus on juvenile justice issues and at-risk youth in the state”. Seeking to provide a single cabinet-level agency focused on deterring juvenile from crime through sanctions and prevention programs, former Governor Jim Hunt established the Office of Juvenile Justice. After a final name-change in November of 2000, the Department of Juvenile Justice and Delinquency Prevention became the official agency for at-risk youth in North Carolina.
DJJDP manages all criminal and delinquency problems in the entire state which covers all 100 counties in North Carolina. The department is made up of several different areas; however, this proposal will focus on the counseling industry. Providing Quality Counseling and records management is the main service that’s provided. The department has a new Quality Management process that’s conducted once a year on the district and done quarterly on employees specifically. These processes consist of a team of managers and some lower level employees reviewing case load files. This is done to manage organization and services recommended per the judges’ recommendations.
The problem area will not focus on the entire department but involve the main district which is known as District 10. This district’s located in one of the largest cities in North Carolina, Raleigh. This is also where the central office for DJJDP is located and where the sources of the problems seem to reside. This district’s been ridiculed for several issues over the past year. The issues range from not providing quality service to families, professional environment and maintaining departmental standards.
If quality management was to improve in this department productivity
GM 588 Managing Quality
4-16-2011
Russell Roberson
Introduction
“The North Carolina Department of Juvenile Justice and Delinquency Prevention (DJJDP) were established in July 2000 as the first cabinet-level agency to focus on juvenile justice issues and at-risk youth in the state”. Seeking to provide a single cabinet-level agency focused on deterring juvenile from crime through sanctions and prevention programs, former Governor Jim Hunt established the Office of Juvenile Justice. After a final name-change in November of 2000, the Department of Juvenile Justice and Delinquency Prevention became the official agency for at-risk youth in North Carolina.
DJJDP manages all criminal and delinquency problems in the entire state which covers all 100 counties in North Carolina. The department is made up of several different areas; however, this proposal will focus on the counseling industry. Providing Quality Counseling and records management is the main service that’s provided. The department has a new Quality Management process that’s conducted once a year on the district and done quarterly on employees specifically. These processes consist of a team of managers and some lower level employees reviewing case load files. This is done to manage organization and services recommended per the judges’ recommendations.
The problem area will not focus on the entire department but involve the main district which is known as District 10. This district’s located in one of the largest cities in North Carolina, Raleigh. This is also where the central office for DJJDP is located and where the sources of the problems seem to reside. This district’s been ridiculed for several issues over the past year. The issues range from not providing quality service to families, professional environment and maintaining departmental standards.
If quality management was to improve in this department productivity