The term graded approach to quality is a logical method used to determine the level of quality assurance efforts that should be exhausted for a given task, procedure, and/or project to minimize risks/hazards. Due to the limited nature of resources, the graded approach to quality supports obligating QA efforts that correspond with the level of quality required. The ATGHS contractor’s resources are limited, therefore, it is recommended that projects/tasks that pose the highest risk should receive the most concentration of control. Utilization of the graded approach will assist decision makers with determining the appropriate QA effort. The ultimate goal of the graded approach to quality is minimizing risk while …show more content…
Regardless of KBR’s failures to implement a QA program within their organization, the steps in the slave pallet process that have been flowcharted and the potential problems analysis that has been devised will be made available to both the current and future contractors. In addition, a scheduled meeting with KBR’s Station Manager will be requested to share and discuss Crosby’s 14 Steps to Quality explained in Table 2. I expect the future awardee of the ATGHS contract will be making contact with the COR within the next month. During initial contact, a scheduled meeting will be requested to discuss metrics on previous unsatisfactory findings and futile attempts to implement quality. Additionally, the absence of quality management will be stressed as a root cause for their predecessor’s non-competitiveness on future government contracts. The new contractor will be enlightened that the price of quality is minimal in comparison to the costs of poor performance ratings and potential harm/damage to personnel and equipment. I anticipate the future contactor will exploit the graded approach to quality in order to prioritize tasks and processes requiring the most QA effort since their resources will be limited and their investment toward quality must be profitable to gain support from their corporate leaders. Furthermore, a suggestion will be made to apply the strategic planning process early on to meet future quality management objectives. I have confidence QA/CPI efforts will be met with less resistance if applied at the commencement of the contract as not all KBR employees are not transferring to the new contract and outside personnel are being recruited to fill most supervisor and management