Grievance Handling

GRIEVANCE HANDLING PROCEDURE IN

ABC COMPANY

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Prepared By:
S.A.D.H.Maduranga
CCHRM 10/WE/01/06

Course:
Certificate Course in Human Resource Management

INSTITUTE OF PERSONNEL MANAGEMENT SRI LANKA (IPM)
CONTENTS

1. ACKNOWLEDGMENT

2. EXECUTIVE SUMMARY

3. INTRODUCTION OF THE ORGANIZATION

3.1 Background of the Organization

3.2 Objectives of the Organization

3.3 Main Business Process

3.4 Organizational Structure

4. OBJECTIVES OF THE STUDY

5. REVIEW OF LITERATURE

5.1 Introduction & Definition of Grievance

5.2 Importance & Objectives of Grievance Handling

5.3 Grievance Handling Procedure

5.4 General Steps to Maintain a Peaceful Atmosphere

5.5 Settlement of Grievances

6. ANALYSIS

6.1 Methodology

6.2 Grievance Handling Procedure in ABC Company

6.3 How Important is Grievance Handling to the Organization

7. FINDINGS

8. RECOMMENDATIONS

9. REFERENCES 1. ACKNOWLEDGMENT

➢ I would like to thank the General Manager & the Staff of Human Resource Department in ABC Company for granting permission to collect information for the project and also for the information provided them.

➢ I am thankful to all the lecturers & the staff of IPM for their support.

➢ I really appreciate the support given by my parents, friends & colleagues.

2. EXECUTIVE SUMMARY

Grievance handling is an important area in Human Resource Management. The organization should be aware of grievance handling to minimize conflicts.

What is a grievance? Any feeling of dissatisfaction can be called as a grievance. It is a real or imaginary feeling of personal injustice.

Organizations are formulating mechanisms for handling grievances, such as open door