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Initiation Phase
1. Business Case

1.1 Executive Summary
Green International (GI) is a leading nutrition, health and wellness Multi-National Company that is based in Switzerland. They provide global IT shared services known as Global IT Service (GITS) which is located in Malaysia. Currently they have a new project which aims to implement a global Direct Store Delivery system. The first wave will be concentrated to Asia and the implementation will be deployed by markets.
Currently markets in Asia are using local applications to record sales information, and as such the cost for software support maintenance are maintained by each market. This has resulted in very high capital and operating expenses. This project aims to reduce these costs by implementing centralized support from GITS and global governance.

1.2 Business Case

1.3 Table 1 – Business Case Analysis Team
Support
Unit
SME-Department
Abbreviation
SME Responsibility
Global
GITSS
Communication & Network
CNN
Provides network services for Local IT/Market

GITSS
IT Security
IT Sec
Provide governance for IT security for application development, software and hardware

GITSS
Application Development Center
ADC
Provide develop application and provide application Governance and Intellectual Property.

GITSS
Project Management Centre
PMac
Provide Project Managers to manages projects

GITSS
Data Center Operations
DCO
Infrastructure support incl. Servers, Operating Systems for centralized datacentre and local servers

GITSS
IT Operations
ITOps
Provide governance for IT operations, which includes supporting local markets and its business operations.

GITSS
Center of Excellence – Enterprise Resources Planning
CoE-ERP
Provide L2 Support for CoE-ERP

GITSS
Center of Excellence – Customer Relationship Management
CoE-CRM
Provide L2 Support for CoE-CRM

GITSS
Center of Excellence – Sales Information System
CoE-SIS
Provide L2 Support for CoE-SIS
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