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Hakka
21/02/2013

21-Feb-13 | 1

International Marketing IB
Marketing for E&BE
Marketing A&c
Lecture 3 (International) Market Segmentation
› Department of Marketing
› Prof. Dr. Peter Verhoef

21-Feb-13 | 2

Agenda





Short recap
Culture as external force
(International) Market Research issues
(International) Market segmentation

“There are 3 kinds of companies: those who make things happen, those who watch things happen, and those who wonder what’s happened.”

1

21/02/2013

20 feb 2011 | 3

Recap: SWOT = Describe & analyse

IMPACT OF CULTURE

External Analysis





Customer Analysis
Competitor Analysis
Market/submarket Analysis
Environmental Analysis
• DEPEST

Opportunities and Threats

Internal Analysis
• Performance Analysis
Marketing strategy
• Segments & target group(s)
• Positioning
• Marketing mix!

Strengths and Weaknesses

Strategic options by combining
S,W,O,T and strategic choice

21-Feb-13 | 4

Recap: Culture affects consumers
ORIGINS

ELEMENTS
OF CULTURE

Geography; History; Political Economy;
Social Institutions (family, religion, school)

Values, Beliefs, Thought Processes,
Manners/Customs, Language

CONSEQUENCES Consumption decisions and behaviors

Management
Style

2

21/02/2013

21-Feb-13 | 5

Characteristics of Culture
› learned
› interrelated
› shared

Unconscious!






prescriptive subjective enduring cumulative › dynamic
Hollensen: Culture is “the collective programming of the mind which distinguishes the members of one human group from another”.
“the learned ways in which a society understands, decides and communicates” So: effect on consumer behavior & decision process!

21-Feb-13 | 6

Layers of Culture









Country
Regional affiliation
Ethnic affiliation
Religious affiliation
Linguistic affiliation
Gender
Generation
Social class (education / profession)

› Note: acculturation /

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