Handling Conflicts

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|REPORT |
|HANDLING CONFLICT |
|CASE STUDY: “The social network” |
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|Lecturer : MA. HOANG ANH DUY |
|Subject : Leadership and Management |
|Student: LE MAI LY |
|Class: FB2-A |
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|Hanoi, 10/01/2012 |

TABLE OF CONTENTS I. OBJECTIVES………………………………………………….3 II. CONFLICT HANDLING 1.

References: Phillips E., and R. Cheston. 1979. Conflict Resolution: What Works? California Management. Review (Summer): 76-83. Blake, R.R. and J.S. Mouton. "The Intergroup Dynamics of Win-Lose Conflict and Problem-Solving Collaboration in Union-Management Relations." Intergroup Relations and Leadership (M. Sherif, ed.). Wiley, 1962. ——. The Managerial Grid. Gulf Publishing, 1964. Borisoff, Deborah and David A. Victor. Conflict Management: A Communication Skills Approach. Prentice Hall, 1989. Miller, Gerald R. and M. Steinberg. Between People: A New Analysis of Interpersonal Communication. Science Research Associates, 1975. http://en.wikipedia.org/wiki/Facebook#cite_note-71 Womack, Brian (September 20, 2011) Towell, Noel (December 16, 2008). "Lawyers to serve notices on Facebook". The Age (Melbourne). Retrieved March 23, 2010. Klaassen, Abbey (August 13, 2009). "Facebook 's Click-Through Rates Flourish ... for Wall Posts". Advertising Age (New York). Retrieved July 18, 2010. McGirt, Ellen (May 1, 2007). "Facebook 's Mark Zuckerberg: Hacker. Dropout. CEO". Fast Company (New York). Retrieved November 5, 2009. drdianehalmilton, what is Mark Zuckerberg personality type?, 2010 http://drdianehamilton.wordpress.com/2010/10/12/what-is-mark-zuckerbergs-personality-type/