Hasson Case

Case Study Analysis Paper-Why Didn't We Know? Table of Contents Problem Identification…………………………………………………………………………...3 Situation Analysis………………………………………………………………………………..4 Recommendations………………………………………………………………………………..7 References………………………………………………………………………………………..8 Problem Identification: In the case study Why Didn't We Know, there are a number of problems that the company Galvetrens faced. First, the company's policy for the confidential reporting of misconduct is flawed, and as a result, it leaves employees vulnerable to being retaliated against. Furthermore, this flawed policy leaves the company vulnerable to lawsuits. In the case study, Mike Field, a Galvetren employee, reported to the company’s COOS his concern about possible employee misconduct (Hasson, Hardis, Shear, Rowe, & Robinson 2007). Harry, the COO, then passed the concern to Terry Samples-Mike's boss. Shortly thereafter, Terry demoted Mike stating that the demotion is due to a drop in job performance. Unfortunately for the company, Mike filed a wrongful termination lawsuit alleging his that he was fired due to whistle blowing. Another problem in the case is that the company had provided inadequate staff training on its newly revised open-door policy. The company's ineffective training and implementation of the new policy meant that employees were unclear on their individual role and responsibilities for responding to and handling alleged misconduct. There appeared to be no clear procedure on the steps that management must take when they receive a complaint of misconduct. This problem was clearly apparent as lower, middle and upper managers all appeared to ineffectively communicate and follow-up with the appropriate parties regarding the misconduct complaint. Lastly, the company created a new

References: Engleberg, I., & Wynn, D. (2010). Working in groups (5th ed.). Boston, MA: Allyn & Bacon. Hasson, R.; Hardis, S; Shear; H.; Rowe, M; Robinson, J. (April 1, 2007). Why Didn’t We Know? Harvard Business Review, Case number R0704A