HCM IML 02

Chapter 2
The Managerial Role

Purpose and Overview
• Purpose
– To understand roles of the health care manager • Executive leadership
• Organizational management
• Strategic management
• Business enterprises
• Clinical and business service components

Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED.

2

Purpose and Overview
• Overview
– Behavioral Perspective
– The Practice of Management: Integrating
Organizational Process Management and
Leadership Roles and Skills

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3

Purpose and Overview
• Overview
– Strategic Perspective of Health Care
Management
– Health Care’s Distinctive Context and Executive
Leadership Requirements

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4

Purpose and Overview
• Overview
– Crossing the Quality Chasm: Distinctive
Challenges
– Developing a Standardized Knowledge Base for
Professional Leadership and Health Care
Managers

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5

Behavioral Perspective of the
Managerial Role
• Integrated and applied activity within a dynamic and evolving system

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6

Mintzberg’s Managerial Roles
• Interpersonal
– Figurehead
– Leader
– Liaison

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7

Mintzberg’s Managerial Roles
• Informational Roles
– Monitor

– Disseminator
– Spokesperson

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8

Mintzberg’s Managerial Roles
• Decisional Roles
– Entrepreneur
– Disturbance Handler
– Resource Allocator
– Negotiator

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9

Mintzberg’s Model of Management
• Person
• Frame of job
• Agenda of work

Copyright © 2006 by Thomson Delmar Learning. ALL RIGHTS RESERVED.

10

Behavioral Perspective of
Managerial Styles
• Managerial Roles
– Conceptual
– Administrative
– Interpersonal
– Action