Hdfc Crm Project
A PROJECT REPORT ON
CUSTOMER RELATIONSHIP MANAGEMENT
OF HDFC BANK
DECLARATION BY THE CANDIDATE
Date :
I declare that the project report titled Company profile on “HDFC BANK ‘Customer Relationship Management’ ” in the assigned product is my own work conducted under the supervision of Mr.SHAILENDRA PATEL( GUEST LECTURER) department of business management , Autonomus Girls P G College of Excellence,Sagar(M.P.) to the best of my knowledge the report does not contain any work which has been submitted for the award of any degree anywhere,
Name : Goldi Khuswaha
Semester : BBA 2nd sem
CERTIFICATE
This is to certify that Miss Goldi Khuswaha (Enrollment No:- …………)has successfully completed a project / training entitled, “A PROJECT REPORT ONCUSTOMER RELATIONSHIP MANAGEMENT OF HDFCBANK ” in partial fulfillment for the requirement of BBA(IInd Sem) program.
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Signature with Date
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SHAILENDRA PATEL(Guest Lecturer) (Project Guide)
ACKNOWLEDGEMENT
I take this opportunity express my profound sense of gratitude and all those who helped me throughout the duration of this project. I also immensely thanks the other faculty member of the institute under who continuous support and guidance I completed the project. The morale support and guidance, which I received from our most loving and respected Dean Mr. ANAND TIWARI , HOD ,Dept. of Management , Autonomus Girls P G College of Excellence,Sagar(M.P.) deserves a special place in my project. Our Mr.SHAILENDRA PATEL (Guide) is a constant motivator and mentor not only in projects and academics but also in all walks of our personal life. Last but not the least I would thank even my friends who supported and co-operated with
CUSTOMER RELATIONSHIP MANAGEMENT
OF HDFC BANK
DECLARATION BY THE CANDIDATE
Date :
I declare that the project report titled Company profile on “HDFC BANK ‘Customer Relationship Management’ ” in the assigned product is my own work conducted under the supervision of Mr.SHAILENDRA PATEL( GUEST LECTURER) department of business management , Autonomus Girls P G College of Excellence,Sagar(M.P.) to the best of my knowledge the report does not contain any work which has been submitted for the award of any degree anywhere,
Name : Goldi Khuswaha
Semester : BBA 2nd sem
CERTIFICATE
This is to certify that Miss Goldi Khuswaha (Enrollment No:- …………)has successfully completed a project / training entitled, “A PROJECT REPORT ONCUSTOMER RELATIONSHIP MANAGEMENT OF HDFCBANK ” in partial fulfillment for the requirement of BBA(IInd Sem) program.
-------------------------------------------------
Signature with Date
-------------------------------------------------
SHAILENDRA PATEL(Guest Lecturer) (Project Guide)
ACKNOWLEDGEMENT
I take this opportunity express my profound sense of gratitude and all those who helped me throughout the duration of this project. I also immensely thanks the other faculty member of the institute under who continuous support and guidance I completed the project. The morale support and guidance, which I received from our most loving and respected Dean Mr. ANAND TIWARI , HOD ,Dept. of Management , Autonomus Girls P G College of Excellence,Sagar(M.P.) deserves a special place in my project. Our Mr.SHAILENDRA PATEL (Guide) is a constant motivator and mentor not only in projects and academics but also in all walks of our personal life. Last but not the least I would thank even my friends who supported and co-operated with
References: * H Peeru Mohamed A. Sagadevan, 2010, “Customer Relationship Management – a step by step approach”, New Delhi, Vikas Publications. * IDC, 2004, “The Financial Impact of CRM”, a report