Healthcare Quality Via
Healthcare Quality via
Statistical Analysis
Submitted by
Jiang lai
U088247Y
Bachelor of Technology Programme
In partial fulfillment of the
Requirements for the Degree of
Bachelor of Technology
(Industrial Management Engineering)
National University of Singapore
2011/2012
ABSTRACT
This paper discusses and illustrates the evaluation of health care systems from the perspective of statistical quality management. Many health care organizations have use of statistical quality management and basic statistical process control has to become wider.
Statistics Process control has been commonly used in many areas of Engineering Finance and Health care statistics. Although there many ways to analyzing and improving in Healthcare Quality. But SPC is the best one to identify the result .I using a excel model to showing the result for healthcare system.
ACKNOWLEDGMENTS
I would like to acknowledge and extend my heartfelt gratitude to the following persons who have made the completion of my final year project.
My Dean, Prof. Goh Thong Ngee for his vital encouragement, guidance and supports. *
Contents ABSTRACT 2 ACKNOWLEDGMENTS 2 2 Introduction 5 2.1 Introduction 5 2.2 Statistical Process Control 6 2.3 Discrete Data and Continuous Data 6 3 Health Care Quality Measurement 7 3.1 Role of SPC 7 3.2 Control limit 8 3.3 Managing quality of health care 9 3.3.1 Factors influencing 9 3.3.1.1 System Performance 10 3.3.1.2 Desired output 11 3.3.1.3 Environment 11 3.3.1.4 Input 12 3.3.1.5 Information 12 3.3.1.6 Process 13 3.3.2 Formulating strategy for quality improvement 14 3.3.3 Implementing quality of health care 14 4 Control Charts of SPC case study 15 4.1 Introduction 15 4.2 X bar – R Chart and X bar – S Chart 15 Case study 16 4.3 XMR Chart 19 Case Study 20 4.4 P-Chart 21 Case Study 22 4.5 NP-Chart 23 Case study 24 4.6 C-Chart 26 4.7 U-Chart 26 Case study 27
Statistical Analysis
Submitted by
Jiang lai
U088247Y
Bachelor of Technology Programme
In partial fulfillment of the
Requirements for the Degree of
Bachelor of Technology
(Industrial Management Engineering)
National University of Singapore
2011/2012
ABSTRACT
This paper discusses and illustrates the evaluation of health care systems from the perspective of statistical quality management. Many health care organizations have use of statistical quality management and basic statistical process control has to become wider.
Statistics Process control has been commonly used in many areas of Engineering Finance and Health care statistics. Although there many ways to analyzing and improving in Healthcare Quality. But SPC is the best one to identify the result .I using a excel model to showing the result for healthcare system.
ACKNOWLEDGMENTS
I would like to acknowledge and extend my heartfelt gratitude to the following persons who have made the completion of my final year project.
My Dean, Prof. Goh Thong Ngee for his vital encouragement, guidance and supports. *
Contents ABSTRACT 2 ACKNOWLEDGMENTS 2 2 Introduction 5 2.1 Introduction 5 2.2 Statistical Process Control 6 2.3 Discrete Data and Continuous Data 6 3 Health Care Quality Measurement 7 3.1 Role of SPC 7 3.2 Control limit 8 3.3 Managing quality of health care 9 3.3.1 Factors influencing 9 3.3.1.1 System Performance 10 3.3.1.2 Desired output 11 3.3.1.3 Environment 11 3.3.1.4 Input 12 3.3.1.5 Information 12 3.3.1.6 Process 13 3.3.2 Formulating strategy for quality improvement 14 3.3.3 Implementing quality of health care 14 4 Control Charts of SPC case study 15 4.1 Introduction 15 4.2 X bar – R Chart and X bar – S Chart 15 Case study 16 4.3 XMR Chart 19 Case Study 20 4.4 P-Chart 21 Case Study 22 4.5 NP-Chart 23 Case study 24 4.6 C-Chart 26 4.7 U-Chart 26 Case study 27
References: [1] Benneyan JC(1996).Using Basic Staticstical Quality Management and SPC to Improve Health Care [2] Benneyan Jc and Kaminsky FC(1995).”another view on how to measure health care quality Quality Progress. [3] Richard M.J. Bohmer. (2006) .Designing care [4] Montgomery DC(1991. Introduction to Statistical Quality control, 2nd ed,New york:Wiley. [5] WHO (World Hospital Organization) 2012 [6] Woodall, W. H., Marshall, J. B., Joner, M. D., Jr., Fraker, J. E., Abdel-Salam, A. G. (2008). On the use and evaluation of prospective scan methods for health related surveillance [7] Garey.Raymond G.Lloyd.Robert C(1995) Measuring quality improvement in healthcare:a quide to statistical process control [8] By Raymond G. Carey (2003). Improving Healthcare With Control Charts: Basic and Advanced SPC Methods and Case Studies.