Help Desk
Project Abstract
The help desk provides users with the answers they need for their technical issue. By bringing Help Desk Process to the digital medium and onto computers, finding what you are looking for has never been easier.
Using a web-based Help Desk Process solves problems with expansion and usability over large geographic areas. It also allows field techs or even clients themselves to retrieve up to the minute information regarding their query. Modern Help Desk Process also provides a tracking system, to actively monitor a certain problem area.
COST AND EFFORT ESTIMATION FUNCTION POINT MODEL It is based on the visible features of the system that are weighed accordingly to produce an overall score. The intent is to construct a measure of product size that can be available easily in the development process. It is based on the notion of function points regarding as a measure of functionality of the system. The starting point of the construction of the model is to determine the number of items occurring in the system.
The items are as follows:
External inputs are the inputs from the user that provide distinct application oriented data. Examples of such inputs are filenames and menu selections.
External outputs are directed to the user, they come in the form of various reports and messages.
User inquiries are interactive inputs requiring the response.
External files deal with all machine readable interfaces on other systems.
Internal files are the master files in the system.
These items are related differently according to their complexity that is given below in the following table. Item | Simple | Average | Complex | External Inputs | 3 | 4 | 6 | External Outputs | 4 | 5 | 7 | User Inquiries | 3 | 4 | 6 | External files | 7 | 10 | 15 | Internal files | 5 | 7 | 10 |
Here, first the Unadjusted Function Count (UFC) is determined using the formula UFC = ∑itemi wi
In the second phase,
The help desk provides users with the answers they need for their technical issue. By bringing Help Desk Process to the digital medium and onto computers, finding what you are looking for has never been easier.
Using a web-based Help Desk Process solves problems with expansion and usability over large geographic areas. It also allows field techs or even clients themselves to retrieve up to the minute information regarding their query. Modern Help Desk Process also provides a tracking system, to actively monitor a certain problem area.
COST AND EFFORT ESTIMATION FUNCTION POINT MODEL It is based on the visible features of the system that are weighed accordingly to produce an overall score. The intent is to construct a measure of product size that can be available easily in the development process. It is based on the notion of function points regarding as a measure of functionality of the system. The starting point of the construction of the model is to determine the number of items occurring in the system.
The items are as follows:
External inputs are the inputs from the user that provide distinct application oriented data. Examples of such inputs are filenames and menu selections.
External outputs are directed to the user, they come in the form of various reports and messages.
User inquiries are interactive inputs requiring the response.
External files deal with all machine readable interfaces on other systems.
Internal files are the master files in the system.
These items are related differently according to their complexity that is given below in the following table. Item | Simple | Average | Complex | External Inputs | 3 | 4 | 6 | External Outputs | 4 | 5 | 7 | User Inquiries | 3 | 4 | 6 | External files | 7 | 10 | 15 | Internal files | 5 | 7 | 10 |
Here, first the Unadjusted Function Count (UFC) is determined using the formula UFC = ∑itemi wi
In the second phase,