High Employee Turnover Among Travel Agencies in Malaysia
1.0 Introduction The tourism industry in Malaysia has grown immensely due to its potential and unique competitive edge. The sector has increased its importance within the Malaysian economy, since the 1990’s according to Bashir, M. and Ahmad, N., et al. (2008). It carries on to be a leading foreign exchange achiever, continually acting as a crucial contributor to the Gross Domestic Product (GDP) growth, business and employment opportunity, investments, and empowering the balance of payments account. Within the last decade, the tourism industry has made rapid progression and this progression is reflected in the increase of tourist arrivals and receipts. Tourist arrivals have increased significantly by almost 59% from 10.22 million in 2000 to 25.03 million in 2012 (Corporate.tourism.gov.my, n.d.). Tourism receipts in Malaysia contributed 56% of the total services receipts average between 2008 and 2012, generating a surplus in the country’s balance of payments accounts (Corporate.tourism.gov.my, n.d.). The tourism sector has become the second-largest contributor towards economic growth of currency exchange (Table 1).
Table 1. Tourist Arrivals & Receipts to Malaysia
Source: (Tourism Malaysia, 2013)
In a recent study, Mazumder et al. (2011) concluded that tourism not only impacts service sectors but contributes substantially to all sectors of the Malaysian economy. The economic after-effect of tourism exists extensively within the expansion of the globalization process; this in turn increases the industry’s development worldwide. Furthermore, it not only generates a ripple effect but boosts the intersectoral links within the economy, through these links; international tourism consumption will impact nearly all sectors of the economy. Therefore, looking at how important this industry is for the economy, this report aims to find methods to retain employees in various sectors of the
Table 1. Tourist Arrivals & Receipts to Malaysia
Source: (Tourism Malaysia, 2013)
In a recent study, Mazumder et al. (2011) concluded that tourism not only impacts service sectors but contributes substantially to all sectors of the Malaysian economy. The economic after-effect of tourism exists extensively within the expansion of the globalization process; this in turn increases the industry’s development worldwide. Furthermore, it not only generates a ripple effect but boosts the intersectoral links within the economy, through these links; international tourism consumption will impact nearly all sectors of the economy. Therefore, looking at how important this industry is for the economy, this report aims to find methods to retain employees in various sectors of the
References: Bashir, M. and Ahmad, N., et al. (2008) The Journal of Muamalat and Islamic Finance and Research. [e-book] Universiti Sains Islam Malaysia. p.136-150. Available through: Google.com http://ddms.usim.edu.my/handle/123456789/5360 [Accessed: 29 April 2013]. Mazumder, M. and Ahmed, E., et al. (2011) International Journal of Business, Management and Social Sciences. [e-book] p.29-34. Available through: google.com http://www.academia.edu/832556/Estimating_total_contribution_of_tourism_to_Malaysian_economy [Accessed: 29 April 2013]. Mazumder, M. and Ahmed, E., et al. (2009) International Journal of Business and Management. [e-book] Canadian Center of Science and Education. p.146-160. Available through: www.ccsenet.org http://www.ccsenet.org/journal/index.php/ijbm/article/view/3079/0 [Accessed: 25 April 2013].