Preview

High Staff Turnover in the Hospitality Industry

Best Essays
Open Document
Open Document
2549 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
High Staff Turnover in the Hospitality Industry
| 2011 | | Critical Issues 2011
Sabrina
|

[High Staff Turnover in the Hospitality Industry – Is there a Solution?] | People Products and Performance within the Hospitality Industry |

CRITICAL ISSUES in HOSPITALITY
Article Front Cover Sheet

-------------------------------------------------
Author Name: Sabrina

-------------------------------------------------
Theme Selected: People Products and Performance within the Hospitality Industry
-------------------------------------------------
Paper Title: High Staff Turnover in the UK Hospitality Industry – Is There a Solution?

-------------------------------------------------
Abstract: The aim of this article is to explore one of the biggest issues and challenges now faced by the hospitality industry: that of how to attract and retain staff with a high level of skills. The current staff turnover levels within the industry seem to be becoming ever more of a financial and operational issue which has had significant effects on the ability for businesses to grow and penetrate the market further. Conclusively, this article creates the basis for a discussion on how best to handle these issues so that organisations can successfully attract, train and retain staff whilst provide motivation and inspiration for future talent.

-------------------------------------------------
Reviewers Comments:
-------------------------------------------------
General review (Weighting: 10%) Total:
-------------------------------------------------

-------------------------------------------------
Sourcing / Referencing (Weighting: 20%) Total:
-------------------------------------------------

-------------------------------------------------
Analytical Content (Weighting: 30%) Total:
-------------------------------------------------

-------------------------------------------------
Application (Weighting: 25%) Total:
-------------------------------------------------


References: Barron, P., 2008. Education and talent management: implications for the hospitality industry. International Journal of Contemporary Hospitality Management, 20 (7), p730 – 742 Baum, T., 2007 Berger, L. and Berger, D., 2003. The Talent Management Handbook. McGraw Hill. Cleveland: OH BHA., 2011 Chikwe, A., 2009. The Impact of Employee Turnover: The case of Leisure, Tourism and Hospitality Industry . The Consortium Journal, 14 (1), p43- 61. Coy, J., 2006. Shrinking Labour Force is Top Challenge for Global Hospitality, Tourism & Service Industries. Available: http://www.hospitalitynet.org/news/154000320/4025796.html [Accessed 3rd May 2011]. D 'Annuzio-Green, N., 2002. Human Resource Management: International Perspectives in Hospitality and Tourism. Thomson Learning : UK. DiPietro, R., 2007 Eisner, S., 2005. Managing generation Y. SAM Advanced Management Journal, 70 (4), p4-15 FSW., 2011 Hinkin, T. and Tracey, J., 2000. The cost of turnover: Putting a price on the learning curve Iverson, R. and Deery, M., 1997. Turnover Culture in the Hospitality Industry. Human Resource Management Journal, 7 (4), p71-82. Littlejohn, D., 2004. Developing graduate managers for hospitality and tourism. International Journal of Contemporary Hospitality Management, 16 (7), p408-414 Miller, Y., 2010 Nicholls, R., 2011. Customer-to-customer interaction (CCI): a cross-cultural perspective. International Journal of Contemporary Hospitality Management, 23 (2), p209-223 Prewitt, M., 2000 Restaurant News, 34 (36), p8- 15 Raybould, M., 2005 Scott, B., 2008. Talent Management in Hospitality: Graduate Career Success and Strategies. International Journal of Contemporary Management, 20 (7), p781-791 Wang, J., 2009 Yan, J., 2003. Corporate responsibility and the brands of tomorrow. Journal of Brand Management, 10 (4), p290-302
Continue Reading
View Writing Issues

You May Also Find These Documents Helpful

  • Better Essays

    Functions Paper
    • 1430 Words
    • 6 Pages

    Functions Paper

    References: Powers, T., & Barrows, C. (2006). Management in the Hospitality Industry (8th ed.). Simultaneously, Canada: John Wiley&Sons Inc.…

    • 1430 Words
    • 6 Pages
    Better Essays
    Read More
  • Good Essays

    New England's Annoyances Analysis
    • 205 Words
    • 1 Page

    New England's Annoyances Analysis

    The New Englanders did face challenges when they settled in America by not knowing how it was having cold weather and trying to plant in the cold, while some people stayed in America some people left. In the text “New England's Annoyances” states, “ New England were colder than in England. Wild animals ate the settlers’ crops.”. Mostly any crops they planted would get destroyed by the animals or the weather would kill them. Meanwhile, in the text, “New England’s Annoyances” said, “ Some found life in America so hard that they returned to Europe.” As a result of this to live in America was difficult some people left to a life in Europe because they knew what life was like and how to do everything there. Lastly, the text states, “ He Forfeits…

    • 205 Words
    • 1 Page
    Good Essays
    Read More
  • Good Essays

    Eeo Syllabus
    • 2075 Words
    • 9 Pages

    Eeo Syllabus

    This course provides students with a basic understanding of human resources in the hospitality industry. The employee turnover rate in this industry far exceeds that of any other industry; therefore…

    • 2075 Words
    • 9 Pages
    Good Essays
    Read More
  • Good Essays

    The Perspective of the Human Resource Management
    • 1091 Words
    • 3 Pages

    The Perspective of the Human Resource Management

    Osoian, C., & Petre, A. (2013, Dec). Human Resource Management Practices and Hotel Innovation. Studia Universitatis Babes-Bolyai, 58(3), 80-89. Retrieved from http://p2048-www.liberty.edu.ezproxy.liberty.edu:2048/login?url=http://search.proquest.com.ezproxy.liberty.edu:2048/docview/1492958461?accountid=12085…

    • 1091 Words
    • 3 Pages
    Good Essays
    Read More
  • Powerful Essays

    Training Assessment Paper
    • 2138 Words
    • 9 Pages

    Training Assessment Paper

    Turnover rates could expose a company’s lack of maintaining a productive workplace environment. Successful companies need to be conscious of the negative effects of employee turnover cost, training cost, opportunity cost, and morale cost. These problems can become a financial lost for any company. The bottom line is that companies with low turnover rates work hard to make sure that their employees are satisfied and they take the initiative to prevent high turnovers (Reh, Para. 12).…

    • 2138 Words
    • 9 Pages
    Powerful Essays
    Read More
  • Good Essays

    Plea Bargaining
    • 617 Words
    • 3 Pages

    Plea Bargaining

    Many references found on the subject of plea bargaining project the same message as to why the process has become such a common element of the justice system. The universal missive seems to be advantage for all parties involved, even the victim.…

    • 617 Words
    • 3 Pages
    Good Essays
    Read More
  • Satisfactory Essays

    Employee Turnover
    • 258 Words
    • 2 Pages

    Employee Turnover

    Report Outline 1.0 Introduction 1.1 Purpose 1.2 Background 1.3 Scope 1.4 Methodology 2.0 Employee Turnover in Canadian Workplaces: An overview 2.1 Reasons for turnover 2.1.1 Availability of higher paying jobs 2.1.2 Lack of communication 2.1.3 Employees dissatisfied with job characteristics 2.1.4 Unsuccessful management style and culture of organization 2.1.5 Clashes of personalities 2.2 Problems associated with employee turnover 2.2.1 Administrative Expenses 2.2.2 Time expenses 2.1.3 Decreased customer service 2.1.4…

    • 258 Words
    • 2 Pages
    Satisfactory Essays
    Read More
  • Powerful Essays

    The Role of HR Functions in Strategy Formulation
    • 1541 Words
    • 5 Pages

    The Role of HR Functions in Strategy Formulation

    There are many issues within the hotel industry relating to human capital. This includes the shift in the labour market from gen x to gen y employees, customer service, hours and so on. This report will focus on the more easily controllable and major issues such as turnover, training and retainment of employees.…

    • 1541 Words
    • 5 Pages
    Powerful Essays
    Read More
  • Better Essays

    Htm100 - Assignment 1 - Careers in Lodging and Food and Beverage Industries
    • 1412 Words
    • 6 Pages

    Htm100 - Assignment 1 - Careers in Lodging and Food and Beverage Industries

    The hospitality industry is a very lucrative and rewarding career choice. Choosing a career in this field is not for the faint at heart. A career in this industry requires an individual that is ambitious, self-motivated, and has a charismatic personality. However, the hard work comes with many personal and financial rewards. Hospitality covers all careers that can come underneath the lodging, restaurants, event planning, theme parks, transportation, and tourism. However, this paper will go in depth explaining the role of general management, growth of employment, and human resource practices that should be used when hiring within the lodging and food and beverage industries.…

    • 1412 Words
    • 6 Pages
    Better Essays
    Read More
  • Best Essays

    “Flexible Firm” as a Hotel’s Human Resource Planning Strategy
    • 3635 Words
    • 15 Pages

    “Flexible Firm” as a Hotel’s Human Resource Planning Strategy

    Bibliography: Armstrong, M. (2010): Armstrong’s Essential – Human Resource Management Practice: A Guide to People Management, London: Kogan Page Beardwell, J. and Claydon, T. (2010): Human Resource Management – A Contemporary Approach, 6th edition, Harlow: Pearson Boella, M. and Goss-Turner, S. (2005): Human Resource Management in the Hospitality Industry – An Introductory Guide, Oxford: Butterworth-Heinimann Bratton, J. and Gold, J. (2003): Human Resource Management – Theory and Practice, 3rd Edition, New York: Palgrave Macmillan Caruth, D.L., Caruth, G.D. and Pane, S.S. (2009): Staffing the Contemporary Organization: A Guide to Planning, Recruiting, and Selecting for Human Resource Professionals, 3rd Edition, Westport: Praeger Publishers Dessler, G. (2003): Human Resource Management – International Edition, 9th Edition, New Jersey: Prentice Hall O’Brien, O. (2012): Study Guide in Human Resource Management, University College Dublin Pinder, C. C., 2008. Work Motivation in Organizational Behavior. 2nd ed. New York: Psychology Press. Riley, M. (1996): Human Resource Management in the Hospitality and Tourism Industry, 2nd Edition, Oxford: Butterworth-Heinemann Riley, M. (2000): Managing People – A guide for managers in the hotel and catering industry, 2nd Edition, Oxford: Butterworth-Heinemann Robbins, S. P. & Judge, T. A., 2011. Organizational Behavior. 14th ed. Essex: Pearson. Sisson, K. and Storey, J. (2000): The Realities of Human Resource Management – Managing the Employment Relationship, Bckingham: Open University Press Storey, J. (2007): Human Resource Management: A Critical Text, 3rd Edition, London: Swanson, R. A. & Holton III, E. F., 1997. Human Resources Development Research Handbook: Linking Research and Practice. San Francisco: Berrett-Koehler Publishers.…

    • 3635 Words
    • 15 Pages
    Best Essays
    Read More
  • Powerful Essays

    Skills Needed to Be an Effective Manager
    • 8858 Words
    • 36 Pages

    Skills Needed to Be an Effective Manager

    Hospitality Industry is broad and diverse; organizations within it share some things in common. One is the need for staff members with a variety of knowledge, skills and experience to produce the products and services that are needed or desired by consumers. Each job has specific requirements. Anyone who is capable of meeting those requirements become effective in job performance. These requirements are in the form of various technical and behavioural skills, and hotels around the world are struggling to attract and retain qualified workers as skilful workers are essential to provide good quality services to customers, hotels with higher ranking should provide better services than lower ranking hotels, the classification system is related to the price and also the quality but no matter what star-ranking a hotel is, the customers still expect the very basic quality services from it.…

    • 8858 Words
    • 36 Pages
    Powerful Essays
    Read More
  • Good Essays

    Labor Shortage in the Us
    • 844 Words
    • 4 Pages

    Labor Shortage in the Us

    Staff turnover produces many ‘costs’, including those associated with recruitment, any enterprise-specific training and the need for new employees to familiarise themselves with their new occupation and/or workplace. These costs are particularly hard hitting for small to medium enterprises, which account for the majority of businesses in the hospitality industry. While low skilled jobs traditionally have had the highest rates of staff turnover, reflecting individuals moving along the career path from lower skilled to higher skilled jobs, in the hospitality industry the change in occupation is often unrelated to the area of work. The industry is often used to provide a casual income for students, who then go on to other careers on completion of their study and for carers in family situations that evolve. The skills and labour…

    • 844 Words
    • 4 Pages
    Good Essays
    Read More
  • Good Essays

    Hr Conflict Resolution
    • 5962 Words
    • 24 Pages

    Hr Conflict Resolution

    Barry, S. D. (2010). Hospitality HRM: past, present, and the future. International Journal of Contemporary Hospitality Management , 501-504.…

    • 5962 Words
    • 24 Pages
    Good Essays
    Read More
  • Powerful Essays

    Internet Usage for Travel and Tourism. the Case of Spain
    • 4813 Words
    • 20 Pages

    Internet Usage for Travel and Tourism. the Case of Spain

    Introduction The impact of the Internet on travel agencies Rob Law Kenith Leung and James Wong The authors Rob Law, Kenith Leung and James Wong are all Faculty Members in the School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong.…

    • 4813 Words
    • 20 Pages
    Powerful Essays
    Read More
  • Satisfactory Essays

    sales and distributions of travel packages
    • 556 Words
    • 3 Pages

    sales and distributions of travel packages

    Kracht, John. (2010). Emerald Insight | International Journal of Contemporary Hospitality Management | Table of contents | Volume 22 issue 5. Available: http://www.emeraldinsight.com/journals.htm?issn=0959-6119&volume=22&issue=5. [Accessed 27 March 2014].…

    • 556 Words
    • 3 Pages
    Satisfactory Essays
    Read More

Related Topics