Hilton Case Study
HILTON WORLDWIDE
Prepared for
Professor Issam A. Ghazzawi
Prepared by
BUS 551: Seminar in Organization Theory & Behavior
October 11, 2010
CONTENTS
PAGE
Introduction……………………………………………………………………………3
Organizational Background………….……..……………..……...……………………3
Organizational Structure and Design………………………...………..………………6
Hilton’s Culture and Ethics……………..…………………………………….……….9
Organizational Environment…………..………………..……………..……………..10
Hilton Hotel manages its workforce diversity…………………………..….………...16 Organization’s Leadership ………….……………………………………………… 18
Groups and Teams in Hilton………..…………………………..……………………20
Evaluation Hilton’s Overall Effective…………………………..……..……..………24
Recommendation……………….…..……………..…………..……………..….……28
References………..………………………………………..…………………………30
Introduction
Hilton is an international company. The original company was founded in 1919 by Conrad Hilton. The first hotel is in Cisco, Texas. Today, they have more than 3,500 hotels and resorts in 76 countries such as Beijing, Tokyo, Paris, Shanghai, and Toronto. Hilton hotels are became the hottest destinations and most popular hotel and represent as the stylish.
Organizational Background
Business Hilton Worldwide offers business and leisure travelers the finest in accommodations, service, amenities and value. Since Conrad Hilton bought his first hotel in 1919 in Cisco, Texas, they have expanded geographically, produced original hotel and travel concepts, and developed innovative technologies to enhance the guest experience. Today Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. With more than 3,600 hotels in 81 countries, their trusted portfolio of hotel brands includes the Waldorf Astoria, Conrad, Hilton Hotels & Resorts, Doubletree, Embassy Suites, Hilton Garden Inn, Hampton Inn & Suites, Homewood Suites by Hilton, Home2 Suites by Hilton
Prepared for
Professor Issam A. Ghazzawi
Prepared by
BUS 551: Seminar in Organization Theory & Behavior
October 11, 2010
CONTENTS
PAGE
Introduction……………………………………………………………………………3
Organizational Background………….……..……………..……...……………………3
Organizational Structure and Design………………………...………..………………6
Hilton’s Culture and Ethics……………..…………………………………….……….9
Organizational Environment…………..………………..……………..……………..10
Hilton Hotel manages its workforce diversity…………………………..….………...16 Organization’s Leadership ………….……………………………………………… 18
Groups and Teams in Hilton………..…………………………..……………………20
Evaluation Hilton’s Overall Effective…………………………..……..……..………24
Recommendation……………….…..……………..…………..……………..….……28
References………..………………………………………..…………………………30
Introduction
Hilton is an international company. The original company was founded in 1919 by Conrad Hilton. The first hotel is in Cisco, Texas. Today, they have more than 3,500 hotels and resorts in 76 countries such as Beijing, Tokyo, Paris, Shanghai, and Toronto. Hilton hotels are became the hottest destinations and most popular hotel and represent as the stylish.
Organizational Background
Business Hilton Worldwide offers business and leisure travelers the finest in accommodations, service, amenities and value. Since Conrad Hilton bought his first hotel in 1919 in Cisco, Texas, they have expanded geographically, produced original hotel and travel concepts, and developed innovative technologies to enhance the guest experience. Today Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. With more than 3,600 hotels in 81 countries, their trusted portfolio of hotel brands includes the Waldorf Astoria, Conrad, Hilton Hotels & Resorts, Doubletree, Embassy Suites, Hilton Garden Inn, Hampton Inn & Suites, Homewood Suites by Hilton, Home2 Suites by Hilton
References: About us. (2010). Retrieved 10 1, 2010, from Hilton Worldwide: http://www.hiltonworldwide.com/aboutus/index.htm Anonymous Georgr, J. M., & Jones, G. R. (2005). Understanding And Managing Organizational Behavior. Hilton Worldwide. (2010). Retrieved 10 1, 2010, from Hilton Management Services: http://www.hiltonmanagementservices.com/ Hilton Worldwide Jennifer M. George, G. R. (2007). Understanding and managing organizational behavior Behler, L. (2010, 4 22). Hilton and JetBlue Partner Loyalty Programs. Retrieved from AOL Travel: http://news.travel.aol.com/2010/04/22/jetblue-hilton-partnership/ HILTON WORLDWIDE hotelmanagement- network.com. (2008, 1 1). How To Hold On To Your Staff. Retrieved from hotelmanagement- network.com: http://www.hotelmanagement-network.com/features/feature1549/ Ireland, R Kondalkar, V. G. (2009). Organization Effectiveness and Change Management. Phi Learning. McCarty, D. (2010, 9 7). Hilton Hotels Pittsburgh Owner Files for Bankruptcy. Retrieved from BusinessWeek: http://www.businessweek.com/news/2010-09-07/hilton-hotels-pittsburgh-owner-files-for-bankruptcy.html Moore, M Rainey, D. L. (2008). Product innovation: leading change through integrated product development. Cambridge University Press. Scheer, S. (2009). The entrepreneur as business leader: cognitive leadership in the firm. Edward Elgar Publishing. Schellenberg, J. A. (1996). Conflict resolution: theory, research, and practice. State University of New York Press. Urlichs, R. (2006). Patterns of resource allocation decisions in organisations. DUV. Zammuto, R. F. (1982). Assessing organizational effectiveness: systems change, adaptation, and strategy. State University of New York Press. Hilton Worldwide (2009). Hilton Worldwide information and related industry information. Retrieved May 05, 2010, from Hoover’s Website: http://0-premium.hoovers.com.leopac.ulv.edu/subscribe/co/factsheet.xhtml?ID=rfkyyffjsyfhyr Frederick, M (2009) Brian, M. (2008). Hilton Hotels Corporation Announces Global Sustainability Goals. Retrieved May 05, 2010, from Sustainable Travel Website: http://blog.sustainabletravel.com/hilton_hotels_corporation_anno.html