Introduction
The hospitality industry is a broad category of fields within the service industry. It comprises a range of businesses which includes lodging, restaurants, event planning, theme parks, transportation, cruise lines, and additional fields within the tourism industry. The term “hospitality” has become accepted over the years as a generic word, which describes the well being of services and facilities related tourists and travelers. The hospitality industry is a several billion dollar industry that mostly depends on the availability of leisure time and disposable income. Hence, this industry is one of the major economic value drivers both local and international. In the Philippines, this particular sector is a major factor that boost the economy. In 2012, the Department of Tourism launched a widely publicized tourism marketing campaign titled "It's More Fun In the Philippines" which resulted a tourist arrival of 4.27 million, the highest ever recorded by the DOT.
The importance of tourism and hospitality employment in both developed and developing countries is attested to by the World Travel and Tourism Council in 2006, who suggest that travel- and tourism-related activities account for over 230 million jobs, or 8.7 per cent of jobs worldwide. World Travel and Tourism Council is the global business leaders' forum for travel and tourism. Furthermore, according to data gathered by the National Statistical Coordination Board ─ the policy-maker and coordinating agency on statistical matters in the Philippines, the hospitality industry employed 3.8 million Filipinos, or 10.2 per cent of national employment in 2011. In a greater thrust by the Aquino administration to pump billions of dollars into the sector, tourism is expected to employ 7.4 million people by 2016, or about 18.8 per cent of the total workforce, contributing 8 per cent to 9 per cent to