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Hospital Laundry Service Options

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Hospital Laundry Service Options
Making the Decision to
Outsource Linen and Laundry
Service
Edward McCauley B.S., M.B.A.
CEO, United Hospital Services

2009 ASHES Annual Conference
September 20-24, 2009
Reno, NV

Topics to Cover
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Different Types of Healthcare Laundries
Management Structure of Laundries
Keep OPL vs. Outsource Computation
Pound vs. Piece Pricing
Causes of Linen Losses
Products and Services Offered
Linen Service Contract Language
Linen Service Installation
Evaluation of Linen Service
Summary and Questions

2009 ASHES Annual Conference
September 20-24, 2009
Reno, NV

Ways to Provide Linen and
Laundry Service to Healthcare
Facilities

2009 ASHES Annual Conference
September 20-24, 2009
Reno, NV

Ways to Provide Linen and
Laundry Service
• On-Premise Laundry (OPL)
– Laundry is on the campus of the hospital
– Typically only provide service to main hospital and some clinics

• COG Service (Customer Owned Goods)
– Hospital contracts with independent operator to wash the hospital’s linens
– Usually on a per pound basis
– Constant push/pull concerning linen loss

2009 ASHES Annual Conference
September 20-24, 2009
Reno, NV

Ways to Provide Linen and Laundry Service
Continued

• Rental Service
– Hospital contracts with outside service to provide linen service
– Can be mom and pop business or national like
Angelica or Crothall

• Central / Cooperative
– Hospital has some ownership position in the laundry
– Hospital members sit on the board of directors

2009 ASHES Annual Conference
September 20-24, 2009
Reno, NV

Management Structure of
Linen and Laundry Services

2009 ASHES Annual Conference
September 20-24, 2009
Reno, NV

Management Structure
• Hospital Managed
– Managers can be full time laundry managers or have other responsibilities such as
Environmental Services
• Contract Management
– For example Crothall, Sodexho, Aramark, etc
– Can run on-premise laundries, rental
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