Hospitality
Chapter 1: The Hospitality Industry and You
What is Hospitality? * Many people’s definition of hospitality extends only to restaurants and hotels * In reality, it goes far beyond this and includes any organization that provides food, shelter, and other services * Students considering entering the field of hospitality should take into consideration all of the types of business that hospitality encompasses but also, the various career streams in functional areas across segments (such as accounting, finance, marketing, human resources, ect.) * Once of the common threads that binds all segments together is the service orientation that exists- one must possess this in order to be successful * So, what are some of the primary sectors within the Hospitality Industry? They include: * Lodging (not just limited to traditional hotels) * Foodservice (not just limited to restaurants) * Gaming Operations * Private clubs * Theme Parks * Destination management companies * Meetings and Conventions (planning and operations) * Managed park conventions (planning and operations) * Resorts * Senior Living * Managed services * Consulting services * The role of the manager is critical in creating the environment in which the following will occur: * Making the guest feel welcome * Making things work for the guest * Maintaining a profitable (or “fiscally responsible”) * A degree in hospitality management is designed to allow students to be effective in these areas
How to Prepare for a career in the Hospitality Industry * Work your way up through an organization * No guarantee * Only learn one way * Earn a general degree in degree in the liberal arts * May not provide as quick, or direct, access to opportunities * Earn a general business or management degree * Provides the good sound business knowledge but may not be
What is Hospitality? * Many people’s definition of hospitality extends only to restaurants and hotels * In reality, it goes far beyond this and includes any organization that provides food, shelter, and other services * Students considering entering the field of hospitality should take into consideration all of the types of business that hospitality encompasses but also, the various career streams in functional areas across segments (such as accounting, finance, marketing, human resources, ect.) * Once of the common threads that binds all segments together is the service orientation that exists- one must possess this in order to be successful * So, what are some of the primary sectors within the Hospitality Industry? They include: * Lodging (not just limited to traditional hotels) * Foodservice (not just limited to restaurants) * Gaming Operations * Private clubs * Theme Parks * Destination management companies * Meetings and Conventions (planning and operations) * Managed park conventions (planning and operations) * Resorts * Senior Living * Managed services * Consulting services * The role of the manager is critical in creating the environment in which the following will occur: * Making the guest feel welcome * Making things work for the guest * Maintaining a profitable (or “fiscally responsible”) * A degree in hospitality management is designed to allow students to be effective in these areas
How to Prepare for a career in the Hospitality Industry * Work your way up through an organization * No guarantee * Only learn one way * Earn a general degree in degree in the liberal arts * May not provide as quick, or direct, access to opportunities * Earn a general business or management degree * Provides the good sound business knowledge but may not be